1- There is no rating point in between good and poor, which I would like to put my overall satisfaction level.
2 - I am happy with the service when it runs smoothly and there are no breakdowns, or...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for taking the time to leave your comments - the information provided has been sent directly to our management team. We do appreciate all comments good and bad as we always strive to continuously try to improve areas within our business.
Customer Services
I wood love to say Excellent but when you have to fork out £67.00 plus to get over to the
I O W your peeved off before you start, then lets not forget the over priced food and drinks overall the...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thanks for the note, the information you have provided is disappointing to read and will be forwarded to our yield management team. Our business does appreciate the comments you have made and rest assured that customer feedback both good and bad is always welcome.
Customer Services
구매일: 27/01/2014
0
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Feefo 인증됨
12 years ago
Speedy online booking, efficient arrival and on board services.
Not enough comfortable seats. Fine going over but on return journey only seats available were at table with 'reserved for cafeteria customers' in red on it. Journey enjoyable as always though,...
Red Funnel had an offer on the Red Jet service coming to the IOW, but going back, tickets were purchased through the automated ticket machine, as the terminal wasn't manned at 11.15pm, and didn't...
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Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Good afternoon, thank you for your review. You have highlighted some key points here and we would appreciate the opportunity to reply fully. Please could you forward this email to post@redfunnel.co.uk and we will be able to identify your customer number and supply a full and appropriate response.
Customer Services
Travelled many times but this was the least enjoyable due to a) the smell of fried food everywhere and b) the almost constant vibration during the crossing
Staff are always helpful and friendly....we like Red Funnel. The wi-fi service allows me to be productive during the journey, this is a big bonus although the service is patchy at times.
The food and drink is seriously overpriced for the quality provided.
Red Funnel Isle of Wight Ferries
Red Funnel Isle of Wight Ferries
12 years ago
Thank you for your comments which we do appreciate as we are continuously trying to improve areas within our business, I can confirm we have passed these comments onto our food and beverage manager to look into.
Customer Services
구매일: 27/01/2014
0
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Feefo 인증됨
12 years ago
First time I have used Red Funnel. Very helpful and efficient
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
Red Funnel provides vehicle and foot passenger ferry services between Southampton and the Isle of Wight as well as holiday accommodation, event and attraction tickets.
