Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰 | {{merchantUrl}}에 대한 고객 서비스 리뷰 | Feefo

모두 2,290개의 리뷰 보기

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

unfair excess

too much small print

Petplan Australia

Petcover Australia

9 years ago

Hi Michael,

Thanks for the feedback, if you'd like someone to explain the small print to you or any other information we can get someone to give you a call?

Kind regards,

The Petplan Team

구매일: 09/10/2016

Kylie Nurcin

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Kylie Nurcin의 의견:

Asked for paperwork not electronic. ive not received. i asked for a few cla...

Asked for paperwork not electronic. ive not received. i asked for a few claim forms ive not received. didnt understand all disclosure

Petplan Australia

Petcover Australia

9 years ago

Hi Kylie,

Sorry for the inconvenience, we've just re-sent all the paperwork and will follow up with the sales team about understanding the duty of disclosure. If there is anything else we can help you with, give us a call on 1300 738 225.

Kind regards,

The Petplan Social Team

구매일: 08/10/2016

Anna Kerrison

Feefo 인증됨

Coogee

9 years ago

Petcover Australia에 대한 Anna Kerrison의 의견:

Excellent service by Petplan Australia

Very good

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Anna!

Kind regards,

The Petplan Team

구매일: 21/09/2016

Claire

Feefo 인증됨

Brisbane

9 years ago

Petcover Australia에 대한 Claire의 의견:

Good Customer Service

I already have one dog insured with you and I wanted to have the same policy for my new puppy. I have always experienced good customer service from your team

Petplan Australia

Petcover Australia

9 years ago

Hi Claire,

Thanks for the review, we're happy you chose Petplan for your new puppy as well!

Kind regards,

The Petplan Social Team

구매일: 04/10/2016

Julie & Peter Gray

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Julie & Peter Gray의 의견:

administratively untidy

The rep I dealt with on the phone was OK. I was less happy with the hard copy paperwork when it came through.

Petplan Australia

Petcover Australia

9 years ago

Hi Julie & Peter,

Thanks for your feedback, you can opt in to receive your documents by email if you would like. if you would like this to happen, please send us an email at info@petplan.com.au.

Kind regards,

The Petplan Social Team

구매일: 30/09/2016

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

Very easy and friendly to deal with

Would of liked a bit better communication as i don't check emails all the time would have preferred a phone call to say what else was needed

Petplan Australia

Petcover Australia

9 years ago

Hi Wendy,

Thanks for the great feedback, we'll be sure to take this on board.

Kind regards,

The Petplan Team

구매일: 04/10/2016

Christine Crichton

Feefo 인증됨

Exhuca

9 years ago

Petcover Australia에 대한 Christine Crichton의 의견:

Justin

Great staff and very helpful, only thing that I was not impressed with was the amount that I lost as I had to cancel. $800.00 is a lot of money to loose

Petplan Australia

Petcover Australia

9 years ago

Hi Christine,

Thanks for the review, we're sorry you had to cancel your policy. Anything further we can help you with you can give us a call on 1300 738 225.

Kind regards,

The Petplan Team

구매일: 03/10/2016

Monika & Ryan Leliard

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Monika & Ryan Leliard의 의견:

Great service so far!

Great service. Everyone we dealt with was very friendly and helpful.

Petplan Australia

Petcover Australia

9 years ago

Hi Monika & Ryan,

Thank you for the great feedback, we're happy we could help you out!

Kind regards,

The Petplan Team

구매일: 21/09/2016

Miki Brockhoff

Feefo 인증됨

Coburg

9 years ago

Petcover Australia에 대한 Miki Brockhoff의 의견:

Good service by Petplan Australia

He was very kind and friendly, so I am satisfied with all.

Petplan Australia

Petcover Australia

9 years ago

Hi Miki,

We'll let the sales team know! Thanks for the feedback.

Kind regards,

The Petplan Social Team

구매일: 29/09/2016

Kaye Lowes

Feefo 인증됨

Gingin

9 years ago

Petcover Australia에 대한 Kaye Lowes의 의견:

Wanting online claims

Excellent assistance when purchasing. Only change I would like is to be able to make claims online. Please make this available to streamline the claims process like all your competitors have.

Petplan Australia

Petcover Australia

9 years ago

Hi Kaye,

Thanks for the feedback, we're currently looking into it!

Kind regards,

The Petplan Team

구매일: 03/09/2016