Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰

모두 2,293개의 리뷰 보기

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

Extremely helpful when explaining what was and what wasn't included. Very professional and easy to deal with

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Brianna & Stefan, we're happy we could set you up easily and in a timely manner!

Kind regards,

The Petplan Social Team

구매일: 25/07/2017

Brad Wakefield

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Brad Wakefield의 의견:

Good cover but the options are not well shown

Some of your customer service people are a little hard to understand over the phone ie their English lacks quality. Some of the options are not shown, I experienced this when I made further enquiries...

자세히 읽기

Petplan Australia

Petcover Australia

9 years ago

Hi Brad,

We'll take your feedback on board as we're always trying to improve our customer service.

Kind regards,

The Petplan Social Team

구매일: 20/07/2017

Jen Heynemann

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Jen Heynemann의 의견:

Reassuring

Service great. Would love to have automatic claim for services at Vet though.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Jen, we're happy we could help you out.

Kind regards,

The Petplan Social Team

구매일: 21/07/2017

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

Good customer contact. Some muddle after I had signed up with follow up that suggested I was not yet on a policy. Sorted by an email.

Petplan Australia

Petcover Australia

9 years ago

Hi Gail,

Thanks for the feedback, we're happy we could get the matter sorted quickly for you and are happy that you and your pet are covered by us!

Kind regards,

The Petplan Social Team

구매일: 21/07/2017

Christina Donaghy

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Christina Donaghy의 의견:

Excellent and friendly staff. I would recommend them.

Petplan Australia

Petcover Australia

9 years ago

Hi Christina,

We're happy we could help you set up a cover for your pet in a timely and friendly manner. Thanks for the great feedback!

Kind regards,

The Petplan Social Team

구매일: 20/07/2017

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

They were easy to deal with over the phone and provided leniency when I converted my trial policy as I was a few days late. The process of converting over the phone took quite long - too many...

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Petplan Australia

Petcover Australia

9 years ago

Hi Corinna,

Thanks for the feedback, we're happy you're on board!

Kind regards,

The Petplan Social Team

구매일: 14/07/2017

신뢰할 수 있는 고객

Feefo 인증됨

9 years ago

I have had to change details with them multiple times as they wrote them down wrong even though I spelt it out and corrected any issues at the time. It took almost a week to finally get a policy...

자세히 읽기

Petplan Australia

Petcover Australia

9 years ago

Hi Nicole,

We have resent your policy documents. If you have any other questions, feel free to call us on 1300 738 225

Kind regards,

The Petplan Social Team

구매일: 10/07/2017

Amanda Russell

Feefo 인증됨

Clayfield

9 years ago

Petcover Australia에 대한 Amanda Russell의 의견:

Not happy Jan!

My original plan was I assume lost/misplaced/forgotten. I took it out at the vet and I was never called or followed up on. I assumed I was covered and I rang to double check to be told I wasn't...

자세히 읽기

Petplan Australia

Petcover Australia

9 years ago

Hi Amanda,

We are sorry to hear of your experience with Petplan, we assure you this is not common practice. If there is anything else we can help you with, feel free to ask through here or give us a call on 1300 738 225.

Kind regards,

The Petplan Social Team

구매일: 14/07/2017

Jo Brophy

Feefo 인증됨

Moora, WA

9 years ago

Petcover Australia에 대한 Jo Brophy의 의견:

Excellent coverage. Easy to apply online too

Petplan Australia

Petcover Australia

9 years ago

Thanks for the feedback Jo. We're happy it was an easy process for you and that your pet is now covered!

Kind regards,

The Petplan Social Team

구매일: 13/07/2017

Drew Usher

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Drew Usher의 의견:

Poor claims process

Pet Plan needs online claims. It's 2017 and every other insurance service offers this. It's impractical to ask customers to print out then in paper forms and send off in the post.

Petplan Australia

Petcover Australia

9 years ago

Hi Drew,

We apologise for any inconvenience, we are currently working on getting our claiming process online,

Kind regards,

The Petplan Social Team

Drew Usher

9 years ago

Can you confirm when this will be up and live? Thanks Drew

구매일: 22/04/2017