Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Petcover Australia 리뷰

모두 2,293개의 리뷰 보기

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Feefo 인증됨

9 years ago

Great customer service. The consultant was very helpful and the plans were easy to understand. Highly recommended.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Sharon, we're happy we could help you set up your policy easily and quickly!

Kind regards,

The Petplan Social Team

구매일: 12/08/2017

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Feefo 인증됨

9 years ago

Poor customer service

The customer service extremely poor and not follow up with your inquiry. 1) They wrote my dog breed wrongly. 2) They reply you very slow regarding of their mistakes ( especially underwriting team...

자세히 읽기

Petplan Australia

Petcover Australia

9 years ago

Hi Cicilia,

We're sorry to hear of your experience with Petplan, we assure you this is not common practice. If you have any other questions, feel free to call us on 1300 738 225 or email us at info@petplan.com.au

Kind regards,

The Petplan Social Team

구매일: 12/08/2017

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Feefo 인증됨

9 years ago

Helpful & easy

Friendly, helpful staff .Happy with outcome. Easy to deal with.

Petplan Australia

Petcover Australia

9 years ago

Thanks for your great feedback Cindi, we're happy we could get you set up!

Kind regards,

The Petplan Social Team

구매일: 10/08/2017

Vickie Jolliffe

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Vickie Jolliffe의 의견:

I was only a new member before I loss my puppy, they paid all my vet bills and refunded some of the balance back to me. I was not expecting that

Petplan Australia

Petcover Australia

9 years ago

We're sorry to hear of your loss Vicki, thankyou for your feedback in this tough time.

Kind regards,

The Petplan Social Team

구매일: 07/08/2017

Maxine Bown

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Maxine Bown의 의견:

Excellent cover

Prompt service, friendly , informative and very helpful when we needed help. We would recommend them to anyone who needs pet insurance.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the fantastic feedback Maxine, we're happy we could get you set up quickly and help you out with any of your questions!

Kind regards,

The Petplan Social Team

구매일: 10/08/2017

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Feefo 인증됨

9 years ago

Delay in Quoting

I requested a quote for pet plan cover. I never received the quote. I had to phone pet plan and ask them for a quote to be sent to me. I made this phone call 6 weeks after requesting quote. I think...

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Petplan Australia

Petcover Australia

9 years ago

Hi Melissa,

We apologise for any inconvenience this may have caused and assure you that this is not common. If there is anything further that you need, feel free to contact us via facebook or by email at info@petplan.com.au

Kind regards,

The Petplan Social Team

구매일: 25/07/2017

Kal Greenaway

Feefo 인증됨

9 years ago

Petcover Australia에 대한 Kal Greenaway의 의견:

Outstanding service and dedication to their customers

Petplan are very easy to deal with. They are prompt with their service,pleasant on the phone and really know their business. During traumatic and emotional times they are supportive and understanding

Petplan Australia

Petcover Australia

9 years ago

Thanks for the wonderful feedback Kai, we're happy we can help you through all these times!

Kind regards,

The Petplan Social Team

구매일: 07/04/2017

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Feefo 인증됨

9 years ago

Great first experience

My first experience with a pet insurance company, and I must say I was totally satisfied, Pet plan was totally competent, fair and hassle free, couldn't be happier.

Petplan Australia

Petcover Australia

9 years ago

Thanks for the great feedback Donna and Bruce, we're happy we could get you started so quickly and easily!

Kind regards,

The Petplan Social Team

구매일: 03/08/2017

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Feefo 인증됨

9 years ago