The UK's most comprehensive range of pet insurance.
서비스
4.6
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지난 1년 간 점
모두 1,309개의 리뷰 보기
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Feefo 인증됨
1 year ago
Super straightforward claim process
Super straightforward claim process, all gone and speedy. Only negative is not being able to get pre-approval of costs but that's okay when claims are handled so promptly
Emily
British Pet Insurance
1 year ago
Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service.
0
공유
SS
Susan Simmons
Feefo 인증됨
1 year ago
British Pet Insurance에 대한 Susan Simmons의 의견:
I do think they are good but have had some issues I’ve requested forms to be sent that never came also the claim from my vet they have asked me for the dates instead of the vet
Petrina
British Pet Insurance
1 year ago
Thank you for your feedback. We’re reviewing this to help us improve and appreciate you taking the time to let us know
0
공유
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Feefo 인증됨
1 year ago
Petrina
British Pet Insurance
1 year ago
Thank you for your review and 4 stars
0
공유
TF
Thomas Finneran
Feefo 인증됨
Lincoln
1 year ago
British Pet Insurance에 대한 Thomas Finneran의 의견:
An excellent pet insurance company.
Excellent service and very good communication. I would, and have recommended British Pet Insurance . Thank you for being so fair.
Petrina
British Pet Insurance
1 year ago
We're delighted to hear you appreciated our communication and fair service. Your recommendation of British Pet Insurance is incredibly generous!
0
공유
SP
Sally Park
Feefo 인증됨
Yalding, Maidstone
1 year ago
British Pet Insurance에 대한 Sally Park의 의견:
Very good 👍
Petrina
British Pet Insurance
1 year ago
Thank you so much for the 5-star review!
0
공유
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Feefo 인증됨
1 year ago
Great service
Petrina
British Pet Insurance
1 year ago
Thanks so much for the 5‑star review! We’re thrilled you had a great experience
0
공유
MM
Melanie Marshal
Feefo 인증됨
Nottinghamshire
1 year ago
British Pet Insurance에 대한 Melanie Marshal의 의견:
Expensive, V high excess
Very slow to pay, Very high excess, very high age related excess. Took almost half of the claim in excess charges. Polivy very exspnsive
Petrina
British Pet Insurance
1 year ago
Thanks for sharing your experience. We’re very sorry the excess and payout process didn't meet expectations — that's not the service we strive for. We’re reviewing this to improve so thank you for the feedback.
0
공유
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Feefo 인증됨
1 year ago
Very good service
Very easy to deal with
Petrina
British Pet Insurance
1 year ago
Thank you so much for your wonderful review and the 5-star rating! I’m delighted to hear that you had a great experience with our service. Your feedback means a lot to us—it motivates our team to keep delivering our best.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 year ago
W
Petrina
British Pet Insurance
1 year ago
Thank you for your 4-star review. If there’s anything we could do to improve your experience further, we’d love to hear from you.
0
공유
LI
Lucy Irvine
Feefo 인증됨
Manchester
1 year ago
British Pet Insurance에 대한 Lucy Irvine의 의견:
Our claim was rejected with little to no explanation and the reason that was given was incorrect. What is the point in paying insurance when you won’t help us to cover necessary vet bills?
Petrina
British Pet Insurance
1 year ago
We're very sorry to hear about your experience and understand how frustrating and disappointing this must be, especially during a difficult time for you and your pet.
We always aim to handle claims fairly and clearly, and we're concerned to hear that you felt the explanation provided was insufficient. We’d really appreciate the opportunity to look into this further and see how we can help. Please contact our team directly with your policy number so we can review your case.
Thank you for your feedback—it helps us improve.
Insurance that’s right for you and your pet.
✓ For your dog, cat, horse, exotics, and pet business.
✓ Choice, flexibility, and a range of optional extras.
✓ Quick and simple claims process.
✓ No additional charges for paying monthly.
✓ Feefo Gold Trusted Service from our friendly UK team.
Insurance that’s right for you and your pet.
✓ For your dog, cat, horse, exotics, and pet business.
✓ Choice, flexibility, and a range of optional extras.
✓ Quick and simple claims process.
✓ No additional charges for paying monthly.
✓ Feefo Gold Trusted Service from our friendly UK team.