policy documents were not issued within the timescale specified on the website (5-7 working days I believe) so I had to call up and request them. The person I spoke to was very nice, and apologised...
The insurance was very easy to be bought on the internet and every time I have called the customer service for some advise they have always been very helpful.
구매일: 13/05/2013
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Feefo 인증됨
13 years ago
Petplan pay any claims promptly and have addressed any issues quickly and efficiently.
I have been very happy with the service from Petplan. I have had no problems with my claims and people at the call centre have always been polite and courteous.
Phoned cust service to take out insurance for my pup. Very helpful although quoted me £4 more a month than the quote I got on the website. Gentleman who I spoke to agreed that the online quote was...