Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
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Feefo 인증됨
2 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
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Feefo 인증됨
2 years ago
Just started
So far, so good. Easy to set up and reasonable price.
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Feefo 인증됨
2 years ago
Excellent insurance for your bike
Excellent price and product.
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Andy D
Feefo 인증됨
2 years ago
Cycler에 대한 Andy D의 의견:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
2 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
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Ivor G
Feefo 인증됨
Lincoln
2 years ago
업로드한 미디어
모든 미디어 보기 (1)
Cycler에 대한 Ivor G의 의견:
Simple and Competitive
Simplicity in obtaining quote and competitiveness compared to others together with user friendly web site.
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Feefo 인증됨
2 years ago
Comprehensive insurance
I thought the insurance they offer is comprehensive without charging a big excess. It was easy to purchase. I have just bought the insurance but haven’t needed to use it yet.
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Mick
Feefo 인증됨
York
2 years ago
Cycler에 대한 Mick의 의견:
Friendly and helpful
Friendly helpful chat offering various solutions
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Feefo 인증됨
2 years ago
Bought via Muc off - simple and reasonable price
I bought the policy via Muc Off. Only thing I didn't see anything about was providing documentation - I was asked after purchasing - so had to provide a picture of bike, receipt and proof of gold...
