Ordered a bracelet, good website, fast delivery but when it arrived it came in a daisy London pouch. This has been bought as a gift but came in wrong presented gift pouch. Disappointing
Elise
Mococo
10 years ago
Thank you for the feedback. Our sincere apologies on the error of packaging. The correct packaging is on its way to you as explained in our recent emails.
Once again our apologies.
Elise
Customer relations
Fantastic! Would never shop anywhere else for my Pandora charms! Very quick delivery, beautifully gift wrapped, excellent service! I love your site. Thank you very much!!
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Elise
Mococo
10 years ago
Lovely to hear such positive feedback from our loyal customers!
Thank you and we look forward to seeing you soon.
Elise
Customer relations
Found item online, wanted it as a gift for a particular occasion, called Mold store to confirm they had it in stock, they confirmed they had them but could not sell them at the online price? The...
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Elise
Mococo
10 years ago
Thank you for your feedback. We are very sorry to hear you are dissapointed with our service. I can assure you we do strive to give our customers the best shopping experience whether it be in store or online.
I will look into this right away to ensure this does not happen again.
If you wish to contact me further regarding this do not hesitate to email me on enquiries@mococo.co.uk
Elise
Customer relations.
