Thank you for your positive comments. It is gratifying to hear that you enjoyed the itinerary, and the logistics were well handled. We are also pleased that you appreciated the pickup at Heathrow and that you liked the Travel Concierge. We appreciate your suggestion for future tours and will pass this on.
Airport pickups in Santiago below expectations, need to carry luggage for 15-20' walk outside airport, elevator rides to reach coach. Dedicated airport transfer from Lima airport not as posh as...
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Kim Devereux
Luxury Gold
1 year ago
Thank you very much for sharing your detailed feedback and for travelling with us. We truly appreciate you taking the time to share your observations about your recent journey.
We are sorry to hear that certain aspects of your experience did not fully meet your expectations, particularly in relation to airport transfers, coach comfort and some of the hotel standards. We understand how disappointing this must have been, especially when travelling with Luxury Gold where a seamless and elevated experience is anticipated. Your comments regarding the quality of land transportation and accommodation will be carefully reviewed with our operations team to ensure we uphold the high standards our guests expect.
It is encouraging to hear that you valued the inclusions within your itinerary, such as the minimal optional tours and thoughtfully arranged dinners for guests returning from full day excursions. We are also pleased that you found the local guides knowledgeable and engaging.
Thank you once again for your valuable feedback and for choosing to travel with us. Your insights help us continue refining the experience we offer. We hope we will have the opportunity to welcome you on another journey in the future and to deliver the exceptional level of luxury and care you expect.
We appreciate you taking the time to share your thoughts. We are glad to hear you had a generally positive experience. We are always striving to enhance our offerings, and your feedback is valuable in helping us do so.
Every detail was anticipated by our great concierge. Great hotels in the center of each city.
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Kim Devereux
Luxury Gold
1 year ago
Thank you for your wonderful feedback. We are so pleased to hear that you had a fantastic tour of Majestic Japan. It's great that you found every destination exciting and educational, and that you enjoyed the company of your travel companions. We appreciate you sharing your positive experience.
Having traveled with Tauck, there were many small touches that were missing, such as covering the cost of toilets. It is the small touches that made Tauck stand out as more luxurious.
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Kim Devereux
Luxury Gold
1 year ago
Thank you for taking the time to share your feedback and for travelling with us. We truly appreciate you choosing to explore with us.
We are very sorry to hear that your experience did not fully meet your expectations, particularly regarding the sharing of the Travel Concierge and excursions with another group. We completely understand how disappointing it must have been to find your group size unexpectedly increased, especially given the additional cost and the challenges you described during the rainy day.
Please know that your comments are important to us, and we will ensure they are shared with our Operations Team for review. Your feedback helps us to better communicate tour arrangements and improve the experience for all our guests in the future.
Thank you once again for your valuable feedback and for being part of our journey. We hope we will have the opportunity to welcome you back on another tour, where we can deliver the seamless and enjoyable experience you expected.
Coach is spacious. They take good care of your luggages. Coach driver is helpful and nice. Tour guides is good not boring. Tour concierge is accomodating. Over all our experience is GOLDEN.
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Kim Devereux
Luxury Gold
1 year ago
We are delighted to read about your positive experience on the Spain and Portugal in Style tour. It is wonderful that you appreciated the views, the food, and the service provided by our team. We are also pleased to know that you found the Travel Concierge and Coach Driver to be helpful. Thank you for being our guest.
My guide *Personal information removed by Feefo* was so helpful, she made sure I had everything I needed and I was very happy with her service.
The driver was great, he got us everywhere we needed...
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Kim Devereux
Luxury Gold
1 year ago
We are so pleased to hear that you had such a wonderful experience on the Spain and Portugal in Style tour. It's fantastic that you found the accommodation and included food to be amazing, and that the tour provided you with some of the best experiences. Thank you for your kind recommendation and for being our guest.
구매일: 19/09/2025
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Feefo 인증됨
1 year ago
Tour director *Personal information removed by Feefo* was excellent.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.