From making the booking with Jenny Ozanne at the Guernsey call centre to arriving home ALL arrangements were flawless.
Our experience with our concierge and driver was first rate, and the hotels en...
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Dale
Luxury Gold
9 years ago
We are excited to read that you had a seamless experience with us from the beginning to end of your journey. As well, we are happy that the accommodations on the tour lived up to your expectations. Nonetheless, it pleases us that you enjoyed exploring by cruise some of the lesser visited destinations on the tour, and we hope to welcome you back to explore more of our Luxury Gold destinations in the future.
Our tour director, Todd Geist looked after everyone very well. His talks on the Civil War and other historical events were interesting and not too long. Well organised with little treats along the...
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Dale
Luxury Gold
9 years ago
At Insight Vacations, we work passionately to bring our guests the very best experiences. Therefore, it certainly pleases us that all of the elements of the tour worked together well, to help make your time in America so enjoyable. Given that, we hope that your thoughts will turn to Luxury Gold when contemplating your next touring experience.
제품 리뷰
구매일: 22/09/2017
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
9 years ago
Feat tour with many highlights. Tour director and driver were the best we have encounters over many tours with several companies including Insight.
-private tours i.e. Graceland etc; Churchill Downs & jockey; country star
-exquisite, private meals Chophouse in Chicago, Arnaud's in New Orleans, Elvis's Car Museum, Corvette Museum etc.
-jammed...
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Dale
Luxury Gold
9 years ago
It is brilliant to learn that you thoroughly enjoyed your itinerary, and we are equally as pleased that each day of the tour left a lasting impression. Furthermore, we hope that you will join us in the future for another exciting adventure.
Our luxury touring coaches have been customised to include only forty seats; thirteen less than a standard coach, and we believe this helps to make our guests journeys more intimate and comfortable. Nevertheless, we truly regret that this did not meet your expectations. Additionally, we appreciate that the Toronto portion of the tour was not to your preferences; however, we are delighted that you enjoyed the hotels and service provided throughout the tour. What's more, we sincerely hope that you have taken home many wonderful memories from your time in Canada.
We hope that you had a great time exploring some of the southern states with Insight Vacations. Additionally, we have forwarded your comments to the relevant department to help determine if any improvements can be made to the tour.
Sure. The corporate office stinks. They had no concrete travel experience nor do they care. The traveling concierge -Roberto Campos saved the day. He should be the Corporate boss as he has the...
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Dale
Luxury Gold
9 years ago
By corporate office - may we assume that you mean our Reservations Department? In any case, we apologise for any breakdown in communication that may have taken place. That said; we are very pleased that your Travelling concierges professionalism stood out as a highlight of your experience. Nevertheless, we would like to thank you for your writing in to us directly, and we appreciate your patience whilst your concerns are addressed as quickly as possible.
Customer service was excellent. All phone calls were answered promptly and with efficiency. Nothing was too much trouble.
구매일: 19/09/2017
0
공유
TC
Trusted Customer
Feefo 인증됨
9 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Belinda was an amazing tour guide. She was very knowledgeable about the places we visited but also had excellent local knowledge about great eating places and 'hidden treasures' to explore at...
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Dale
Luxury Gold
9 years ago
Our experienced and knowledgeable Travelling Concierges are always on hand to help ensure that you journey is seamless, relaxing and enjoyable. That is why it pleases us read that Belinda helped to make your time in Italy so special. Additionally, we regret that the contact with your Travel Agent was not what you expected. However, our Reservations Agents are always happy to help answer any questions and organise your tour. Furthermore, we are delighted that you felt our Luxury Gold service lived up to its value, and that many moments throughout your journey stood out as highlights.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.