The concierge on our trip was well organised but showed little personal interest in customers.we prepaid gratuities but when we maintained this she simply said she had a list and turned away. No...
자세히 읽기
Dale
Luxury Gold
8 years ago
It saddens us to learn that your time on the trip fell slightly short of your expectations due to the pace of the itinerary and the actions of your Travelling Concierge. However, we would like to assure you of our dedication to ensuring the very best experiences for our guests and as a result; we have passed on your concerns to the relevant departments so that they can be addressed. Nevertheless, we sincerely hope that you have still taken many great memories away from your time in Canada.
구매일: 12/05/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
Could have provided properly functioning air conditioned rooms on at least four of the fourteen nights.
Could have been a relaxed last day instead of a horrendous rush to get to Vancouver before...
자세히 읽기
Dale
Luxury Gold
8 years ago
We are sorry to read that the air conditioning units at some of the accommodations were not functioning properly and we will ensure with the hotels in question that the condition of their facilities is not a concern for our future departures. As well, we want our guests to have the most comfortable travelling experiences and so we regret to learn that you felt your last day was too hurried. Nevertheless, we hope that you did return home having enjoyed many memorable moments and we hope to explore more destinations with you in the future.
제품 리뷰
구매일: 12/05/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
My guide Ernesta was a true gem.
Her attitude the day of the downpour in Pompeii - not to mention her quick thinking reserving the tent for us to grab a quick lunch under cover - made the day a...
자세히 읽기
Dale
Luxury Gold
8 years ago
Our Travelling Concerieges are trained to the highest standards and pride themselves on the care and consideration that they provide to our guests at all times. With that being so, it pleases us to read about how Ernesta’s thoughtfulness helped to create such a memorable vacation. On top of this, we thank you for your suggestions which will help us to make any necessary improvements to this itinerary and we hope that you will join our dedicated team once again to explore another destination in depth.
제품 리뷰
구매일: 13/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
yes definitely
Dale
Luxury Gold
8 years ago
We are really pleased that you felt this trip covered all of the best locations across Italy and hope that you enjoyed your complete experience. Plus, we would be delighted to welcome you back to uncover more remarkable destinations.
The customer service was outstanding throughout the entire trip. We taken care of so well through every aspect of our trip. The primary reason for the amazing service and care was due to our Tour...
자세히 읽기
Dale
Luxury Gold
8 years ago
Our Travelling Concierges are passionate about ensuring that our guests' journeys run smoothly, which is why we are delighted to read that you felt that Ernesta went above and beyond to provide you with a truly memorable experience. Furthermore, it is wonderful to know that you enjoyed the Ultimate Italy itinerary and our Insight Experts would be more than happy to assist you when choosing more great places to explore.
제품 리뷰
구매일: 13/05/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
Although the process at the Rome airport to find our transfer to the hotel was the worst I have experienced in 8 Insight tours, from the time we did board our transfer in Rome to our final transfer...
자세히 읽기
Dale
Luxury Gold
8 years ago
It is great to learn that you really appreciated the hard work put into the organisation of the trip by your passionate Travelling Concierge and we are very happy that the Ultimate Italy itinerary lived up to your expectations. We will, however, work closely with our Operations team to ensure the effectiveness of the process on our guests' arrival at the airport. Nevertheless, we hope to have the pleasure of welcoming you back for another Luxury Gold experience in the future.
제품 리뷰
구매일: 13/05/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
The trip was well organized, our guide, Ernesto, was excellent, very patient yet able to herd us to where we needed to be. Hotels/villas were fun, beautiful, and clean.
Dale
Luxury Gold
8 years ago
Our dedicated team work passionately to make sure that the organisation of the trip runs smoothly and so we are extremely pleased to learn that you felt confident journeying in the care of the Travelling Concierge. On top of this, we are thrilled that you had a comfortable stay at the accommodations throughout your trip and we hope to be able to welcome you back on another guided vacation soon.
Thank you for your suggestions, we have passed your comments onto our Product Development Team for their reflection. We are delighted that you had such a great time on the Captivating Croatia and Montenegro trip, and hope to have you join us again soon for more adventures.
제품 리뷰
구매일: 13/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
5804 AVE . H BIRMINGHAM ALABAMA 35228
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
I COULD NOT HAVE ASK FOR BETTER SERVICE. THE TRAVELING CONCIERGE(MOHAMED YOUSEF) DESIRES A PAY RAISE. I HAVE ALREADY TOLD MY FRIENDS AND FAMILY ABOUT MY GREAT EXPERIENCE. i WILL BE USING LUXURY GOLD...
자세히 읽기
Dale
Luxury Gold
8 years ago
It makes us very happy to learn that our Travelling Concierge’s commitment to outstanding service was apparent throughout your journey and we are delighted to read that you will be joining us again in the near future. However, should you require any assistance our Insight Experts would be more than happy to help you discover which new exciting destination is best suited to your preferences.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.