This is our 11 trip with the same company - Insight Vacation/Trafalgar/Luxury Gold - we trust their experience and reliability.
제품 리뷰
Kim Devereux
Luxury Gold
6 months ago
Thank you very much for travelling with Luxury Gold again and for your continued loyalty across Insight Vacations, Trafalgar and Luxury Gold.
It is greatly appreciated to hear that you consistently trust our experience and reliability, and we are pleased that this journey lived up to those expectations. We are also glad you enjoyed the hotel locations, the surroundings, and the service provided throughout the tour.
Your kind recognition of the Travel Concierge is particularly valued. It is wonderful to hear how her knowledge and support helped you engage more deeply with local customs, and that she was always available to assist and answer your questions. We will ensure your comments are shared with her.
Thank you once again for your continued support and for taking the time to share your feedback. We look forward to welcoming you on your next journey with us.
구매일: 06/04/2026
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
6 months ago
제품 리뷰
Kim Devereux
Luxury Gold
5 months ago
Thank you for travelling with Luxury Gold and for taking the time to share your feedback.
We are very pleased to hear that you found the trip well organised and that the hotels and transportation met your expectations.
We also appreciate your comments regarding the balance of experiences. We understand your preference for more traditional and cultural elements, and your feedback is valuable as we continue to review how we shape our itineraries to reflect both historic and modern aspects of each destination.
Thank you again for choosing to travel with us.
Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
It is good to hear that you found the service consistently top notch and that everything throughout your journey met your expectations. We are pleased the overall experience was so positive for you.
We also appreciate your comment regarding free time. We understand the value of having additional opportunities to explore independently and take things at a more relaxed pace. Your feedback has been noted and shared with our product teams as we continually review the balance within our itineraries.
Thank you again for choosing to travel with us. We hope to welcome you on another journey in the future.
구매일: 06/04/2026
0
공유
DS
Debra Scarfogliero
Feefo 인증됨
USA
6 months ago
제품 리뷰
업로드한 미디어
모든 미디어 보기 (2)
Kim Devereux
Luxury Gold
6 months ago
Thank you very much for travelling with us and for taking the time to share your feedback.
We are sorry to hear that certain aspects of the itinerary planning and dining arrangements did not meet your expectations. We understand how important it is to be able to plan personal time in advance, including making dinner reservations and arranging outside activities. On guided tours, daily schedules can sometimes only be confirmed closer to the time due to operational factors, local conditions, and timing adjustments needed to ensure the smooth running of the itinerary.
We also note your comments regarding the included meals. We appreciate that having limited or no choice can feel restrictive, and your feedback has been shared with our product teams as part of our ongoing review of meal arrangements across itineraries.
Thank you again for your honest comments. We value your feedback as it helps us continue to refine the guest experience.
HOTELS NOT 5-STAR ....VERY DISAPPOINTING
HOSTED DINNERS MEDIOCRE
TOO MANY DAY TOURS NOT INCLUDED IN PURCHASE PRICE
TOUR DIRECTOR NOT HELPFUL - ACTED MORE LIKE ONE OF THE TRAVELERS
NOT "LUXURY GOLD"...
자세히 읽기
제품 리뷰
Kim Devereux
Luxury Gold
6 months ago
Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
We are very sorry to hear that several aspects of your journey did not meet your expectations. We understand your disappointment regarding the hotel standards and your view that they did not reflect the Luxury Gold positioning. We also regret that the hosted dinners were not to your satisfaction and did not provide the experience you were expecting.
We note your comments regarding additional day tours not included in the package price. We appreciate that clarity around inclusions is important when selecting a premium journey, and your feedback on this has been shared with our teams for review.
We are particularly concerned to read your comments regarding your Travel Concierge. The level of service described is not in line with the standards we expect, and this will be addressed appropriately with the relevant management team.
Thank you again for your feedback. While we are sorry your experience fell short in these areas, we value your comments as they help us identify where improvements are needed.
Not sure what rsquo;s service is? Luxury Gold experience was exceptional. Our journey was smooth, wonderful experiences and well co- ordinated by our Travel Director. The hotels were okay, Osaka and...
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업로드한 미디어
모든 미디어 보기 (4)
Kim Devereux
Luxury Gold
6 months ago
Thank you very much for choosing to travel with us and for taking the time to share such detailed feedback.
We are pleased to hear that your Luxury Gold journey was smooth, well-coordinated and filled with wonderful and unique experiences. It is especially pleasing to know that the Travel Concierge made such a meaningful impact through her authenticity, knowledge and attentive care, and that the cultural and dining experiences were such highlights for you.
At the same time, we are sorry to learn that some of the hotel accommodations, particularly in Sendai and Tokyo, did not meet your expectations and differed from your prior independent stay. We appreciate how important consistency and comfort are, and your comments will be shared with our team for review.
We are grateful for your kind recommendation and are thrilled that this was considered one of your best holidays.
Thank you once again for travelling with us. We hope to welcome you on another exceptional journey in the future.
구매일: 01/04/2026
0
공유
LC
Lou Ellen Combs
Feefo 인증됨
USA
6 months ago
제품 리뷰
Kim Devereux
Luxury Gold
6 months ago
Thank you very much for choosing to travel with us and for taking the time to share your feedback.
We are delighted to hear that you had such a wonderful experience and that the Travel Concierge provided outstanding support throughout your journey. It is especially pleasing to know how attentive and helpful she was in ensuring everything ran smoothly for you.
Thank you for being our guest.
It was excellent
No slip ups
The bus drivers as well as the airport drivers were excellent
제품 리뷰
업로드한 미디어
모든 미디어 보기 (1)
Kim Devereux
Luxury Gold
6 months ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that your experience was excellent from start to finish and that everything ran so smoothly. It is wonderful to know that both your coach and airport drivers provided outstanding service, and that the Travel Concierge’s knowledge and energy helped make the journey both informative and enjoyable.
We are also pleased that you enjoyed the food, the venues visited and the opportunity to navigate the train stations with confidence, as well as the balance of free time throughout the tour.
Thank you once again for travelling with us. We hope to welcome you on another memorable journey in the future.
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are delighted to hear that this was one of your best vacations and that everything was so well managed throughout. It is wonderful to know that you enjoyed the quality of the hotels and found the itinerary to be well planned.
We are especially pleased that the Travel Concierge made such a positive impression with her knowledge and care, ensuring you felt well looked after during the tour.
Thank you for your kind recommendation and for travelling with us. We hope to welcome you on another memorable journey in the future.
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that everything was well organised and that you enjoyed a high standard of service throughout your journey. It is especially pleasing to know that the Travel Concierge made such a positive impression with her energy and dedication, and that the hotels met your expectations.
We are also glad that the overall experience delivered what you were looking for and that you were satisfied with the quality of the tour.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.