The transfer company had no record of my arrival in Atlanta, the Omni hotel in Atlanta had no record of my reservation and the Hyatt Regency in Savannah had no record of my reservation. When I...
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Dale
Luxury Gold
8 years ago
When journeying in North America, our trusted partners and your ground handlers Destination America operate our departures; which is why our Insight Experts would have advised you to contact them directly to rectify any on trip issues. Furthermore, their contact information can be found at the beginning of the itinerary; however, we still regret to learn of the complications that you encountered at the start of your trip and we have passed on your feedback to our Operations Team to help ensure that any similar instances do not affect our guests in the future. Nevertheless, we would like to thank you for your suggestions and we truly hope that you have still left your journey in the south with many exceptional experiences.
제품 리뷰
구매일: 19/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
Toronto
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
The Tour Director was very attentive and responsive
Dale
Luxury Gold
8 years ago
Thank you for your suggestions that we have passed on to our Product Development Team for their concern, at Insight Vacations, we are committed to ensuring the most comfortable and enjoyable travelling experiences for our guests. That said; we are very pleased that you relished your overall time on the trip and we hope that you will join our professional team again for another excellent adventure.
제품 리뷰
구매일: 20/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
Toronto
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
TD response to issues with hotel room(s) was excellent, helping on and off boats etc., though the TD could have walked a bit slower to accommodate all in the group as a few struggled to keep up. As a...
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Dale
Luxury Gold
8 years ago
Our Travelling Concierges are committed to ensuring the best experiences for our guests and so we are very pleased that the assistance provided was to your to full satisfaction. Furthermore, we are sure that your Travelling Concierge would have been happy to adjust the walking pace of the trip within reason to accommodate the needs of the entire group should they have been made aware of this concern. Nevertheless, we thank you for your suggestions about the transfers, time in Florence and accommodations in Rome, which we have shared with our Quality Control and Product Development Teams for their further review. However, we hope that you have left your time on the Ultimate Italy trip with many outstanding memories.
제품 리뷰
구매일: 20/05/2018
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
It was our fourth gold trip and would recommend all of them.
Dale
Luxury Gold
8 years ago
We’re extremely pleased to learn that the Ultimate Italy itinerary is another one of our exciting trips that you enjoyed and would recommend to our future travellers. What’s more, we are delighted that you felt able to take in more with us than you would have on your own and we hope to share a fifth Luxury Gold experience with you in the future.
Excellent customer service - the local experts were exactly that - knowledgeable and organized - I don't think we could have had better guides. Our tour director was very accommodating - I asked if...
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제품 리뷰
구매일: 20/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Lovely tour but I did hand in my scoring card to our Tour guide
Dale
Luxury Gold
8 years ago
Thank you for providing your Travelling Concierge with your post-trip feedback and we are delighted that you had a great time with us in Japan. We hope that your journey truly surpassed your expectations and to share more luxurious travel experiences with you in the future.
Good hotels but rooms with no views. The best bus driver, our tour guide was good, but only did what she had to do. We've had better. Wasn't very helpful with restaurants or shopping. Had a...
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구매일: 04/05/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Excellent guide (Karen), great driver (Owen), spectacular scenery, superb accommodation, fun-loving fellow travelers, and beautiful weather made the trip an outstanding success. Only issue: Via...
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Dale
Luxury Gold
8 years ago
Your journey onboard via rail's the Canadian is intended to be a relaxing experience while you take in the scenic landscapes along the way. Therefore, we regret to learn about your significant delay and any inconvenience that you experienced as a result. As such, we have passed on your comments to our Operations and Quality Control Teams for their concern. Nevertheless, we remain very pleased to learn about the aspects of your trip that made your journey an outstanding success and we hope that we may have the pleasure of exploring many more remarkable destinations with you in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
