Our tour director Dave was excellent and our coach driver Andy helped me on and off the bus ( I was in a moon boot)
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구매일: 01/07/2018
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Feefo 인증됨
8 years ago
Lack of attention to detail with paperwork.
Kyle
Luxury Gold
8 years ago
We regret to learn that you felt there was a lack of detail in the pre-trip documents, as we strive to ensure as much information is provided as necessary so that our guests can travel at ease. We encourage you to be in touch with a Luxury Gold Expert with further details so that we may evaluate your feedback further and make enhancements where appropriate. We otherwise hope that your experiences in Canada produced endearing memories that will stay with you for many years to come.
A mix of missed opportunities, inflexible programme and some niggling disappointment at allegedly 4 and 5* hotels not producing a luxury gold standard that you make so much of.
If you are interested...
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Kyle
Luxury Gold
8 years ago
Thank you for sharing feedback about your journey across Canada, as this first-hand insight is being given much attention. We regret to learn that you felt some of the nightly accommodations didn't meet the high standards we're recognized for and are thankful for you bringing this to our attention. We would like to apologize for any discomfort caused as a result and confirm that your comments have been shared with our Quality Control team for further review. To continue, we encourage you to be in touch with a Luxury Gold Expert to share additional comments about your guided holiday, as your concerns are important to us and will be used to make enhancements where appropriate. We otherwise hope that your experiences in Canada inspired the creation of endearing memories that will stay with you for years to come.
We had a problem before we started as we were not told that an extra night in Vancouver would be necessary for international flights. I picked this up a few weeks before departure. and as this was...
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Kyle
Luxury Gold
8 years ago
Thank you for sharing constructive feedback about your journey through the Canadian Rockies, as your comments are of much importance to us. Please allow us to express our apologies for any miscommunication that you seemed to have experienced on this rare occasion. We will certainly check with our Reservations team to make sure that such errors are not repeated in future. To continue, our Travelling Concierges are carefully handpicked based on knowledge and experience, and still, they undergo further training to ensure the highest standard of professionalism is met. We're therefore delighted to learn of the meaningful role David played during your time away and surprised to hear of your other experiences, such as at the Stampede. Your comments have been shared with our Operations team who will address them directly with him to ensure a better experience going forward. With that said, we're pleased that your expectations were otherwise fulfilled and we hope your Canadian guided holiday inspired the creation of enduring memories.
I thought our guide for the whole trip was amazing - all went smoothly.
The hotels were fantastic and well located.
제품 리뷰
구매일: 06/07/2018
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Feefo 인증됨
8 years ago
Francisco, our travelling concierge was great and Juan, our local guide in Cusco, both deserve a special mention. They truly went out of their way to ensure our trip went smoothly.
Hotels were not 5 star as advertised. Very small rooms, a/c did not work well, windows did not open. Insight tour groups ( not luxury gold ) stayed at same hotel and ate same food in Geiranger. ...
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Kyle
Luxury Gold
8 years ago
It was great to read about your overall satisfaction with the Timeless Scandinavia guided holiday and are thankful for you sharing constructive feedback, as it will be used to make enhancements where appropriate. We regret to learn that you felt some of the nightly accommodations didn't meet the high standards we're recognized for and would like to sincerely apologize for any discomfort caused as a result. We're nevertheless grateful to receive your comments and have passed them on to our Quality Control team for further investigation. We remain pleased to have played a meaningful role in the creation of endearing memories and hope for the chance to restore your full trust in Luxury Gold.
We had a great time on our Canadian Rockies tour and thoroughly enjoyed our Calgary Stampede experience. From first day to last, we had great service, starting with a driver meeting us at Vancouver...
Service we received was as to be expected not above and beyond.
Kyle
Luxury Gold
8 years ago
Thank you for sharing feedback about your time on the Timeless Scandinavia guided holiday, as it is being given very close attention. It should be noted that Luxury Gold itineraries are all-encompassing and include Exclusive VIP Experiences, Exceptional Dining, and more relaxed starts. Optional Experiences are therefore not offered as additional activities, as you experienced on your previous guided holiday with Insight Vacations. To continue, we regret to learn that you felt some of the accommodations and services offered did not meet the high standards we're recognized for. These comments have been shared with our Operations team for further review to ensure a better experience going forward. We're hopeful that your journey through Denmark, Sweden, and Norway was otherwise uplifting and we hope for the chance to restore your full trust in Luxury Gold.
제품 리뷰
구매일: 23/06/2018
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Feefo 인증됨
8 years ago
We’ve been to 5 regular tours with Insight. They’ve all been great. We decided to try the Luxury Gold because of the special treatment & so forth. Well, it was very disappointing. It is not at all...
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Kyle
Luxury Gold
8 years ago
Thank you for sharing constructive feedback about your time on the Ultimate Italy guided holiday, as it is being given very close attention. We regret to learn that you felt some of the dining experiences didn't meet the high standards we're recognized for and are thankful for you bringing this to our attention. Our Quality Control team has been notified to review this feedback in that regard. To continue, our Travelling Concierges are carefully handpicked based on knowledge and experience, and still, they must undergo further training to ensure the highest standards of professionalism are met. We're therefore surprised to read about your experiences and have forwarded them to our Operations team so that they can be directly addressed with Elena and ensure a better experience going forward. We otherwise hope that your time in Italy produced particularly endearing memories and for the chance to restore your full trust in Luxury Gold.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.