Our tour leader and bus driver were awesome. Martin showed us as much as he could in the time we had. And Marcel was always smiling and very friendly. The trip could have been longer.
제품 리뷰
구매일: 01/07/2018
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Feefo 인증됨
8 years ago
The tour guide was great. Everything was organised and executed perfectly. Accommodation was very good.
Kyle
Luxury Gold
8 years ago
We love creating experiences that our guests will treasure forever and no one does this as well as our dedicated Travelling Concierges. They're carefully handpicked based on knowledge and experience, and still, they undergo further training to ensure the highest standards of professionalism are met. We're therefore delighted to learn of the meaningful role yours played in the creation of comfortable, hassle-free memories during your journey through Japan. To continue, we regret to learn of your concerns regarding some of the destinations included in the itinerary and are thankful for you bringing these to our attention. Please know that this feedback has been shared with our Product Development team for review to make enhancements where appropriate. We're pleased that your experiences abroad were otherwise uplifting and we hope they inspired the creation of many endearing memories.
Hiromi was very gracious, educational and patient. The only one issue was( which was her fault) was understanding her English due to accent or talking too fast in not her native tongue. Also, one...
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Kyle
Luxury Gold
8 years ago
It was great to read about the overall exceptional time you had on the Majestic Japan guided holiday, as this first-hand insight is very important to us and is being given much attention. Our Travelling Concierges are knowledgeable, experienced, and undergo further training to ensure the highest standards of professionalism are met. We therefore regret to learn of your concerns regarding Hiromi, although we remain delighted to know that she was otherwise exceptional throughout your escorted journey. To continue, our Product Development team develops our itineraries based on notable points of interest, logistical restrictions, and previous guest satisfaction. We're nevertheless disheartened to read your comments regarding some of the activities included in the itinerary and have consequently shared your feedback with them for further analysis. With that said, we're pleased that your experiences abroad were particularly uplifting and we hope they led to the creation of many endearing memories.
Amazing experience. Well planned and organized. Great travel guide. Fabulous hotels. Spectacular extra experiences. Showed off a lot of majestic Japan. Can't wait to do it again.
May-Grace
Luxury Gold
8 years ago
Thank you so much for your positive feedback on the Luxury Gold Majestic Japan guided vacation that you recently experienced. We're thrilled to hear that all aspects of the trip lived up to your expectations. We hope that we will have the pleasure of sharing our passion for travel with you again in the future.
Group size was way too big. Expected more luxury experiences like cocktail parties to mingle in the beginning. There was an extreme heat wave in Quebec and should have been flexible for dinner as it...
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Kyle
Luxury Gold
8 years ago
Thank you for sharing constructive feedback about your recent experience in Eastern Canada, as this first-hand insight is very important to us and is being given much attention. With an average of just thirty guests and a maximum size of forty, Luxury Gold proudly hosts smaller group sizes than industry standard. In addition, we also offer Special Small Group Departures, where you’ll travel in the company of twenty-four guests maximum. To continue, we regret to learn of your dining experiences in question and would like to apologize for any discomfort caused as a result. Please know that our Operations team has been notified and will review this feedback further to make enhancements where appropriate. Regarding the Travelling Concierge, we're surprised to learn that he was anything short of exceptional, considering our Travelling Concierges are carefully handpicked and undergo extensive training the ensure the highest standards of professionalism are met. Our Operations team will also address these comments with him directly to ensure a better experience going forward. With that said, we're pleased to have otherwise played a meaningful role in the creation of uplifting experiences during your time in Canada and we hope that they led to the creation of many endearing memories.
제품 리뷰
구매일: 30/06/2018
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Feefo 인증됨
8 years ago
Hotels were great. Tour guide and bus driver both top notch. Yes I would book another tour.
제품 리뷰
구매일: 14/07/2018
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TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Very good job.
제품 리뷰
구매일: 07/07/2018
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Feefo 인증됨
8 years ago
Our tour Concierge, Brianna Dransfield was incredibly organized and made sure everyone on the tour was well taken care of. She was also very well knowledgeable about all the history in the countries...
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제품 리뷰
구매일: 10/07/2018
0
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TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Really liked the itinerary, the pace of the tour, the tour director, and particularly the hotels. The only thing we really disliked was the nametags. They did not clip on casual clothing so people...
The trip came to an abrupt end and we didn’t have a travel concierge for our last stop. The hotel gave 2 women one bed in a few rooms. We didn’t have the travel concierge to help
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.