I went thru a travel agent and did not deal with customer service
제품 리뷰
구매일: 21/07/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Estuvimos muy contentos con su servicio, están muy órganizados, el autobús muy cómodo y amplio, nuestra anfitriona muy amable y preparada, el chofer manejaba muy bien, la mayoría de las cenas y...
자세히 읽기
제품 리뷰
구매일: 10/07/2018
1
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Not sure I would use Luxury Gold again. Prefer the regular Insight tours. Guide extremely knowledgeable, but not quite as attentive as other Insight guides.
제품 리뷰
구매일: 01/07/2018
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Luxury Gold에 대한 Trusted Customer의 의견:
Dave was a great tour guide and Andy was a great driver. Every thing was on time and the various tours were outstanding.
Thank you for sharing constructive feedback about your experience on the Majesty of the Rockies guided holiday, as this first-hand insight is very important to us and is being given much attention. We regret to learn of your concerns with the structure of the itinerary, although we remain delighted to know that you were largely pleased. Considering the absolute satisfaction of our guests is an utmost priority, please know that your feedback has nevertheless been shared with our Product Development team for further analysis and to make enhancements where appropriate. To continue, our Travelling Concierges are carefully handpicked based on knowledge and experience, and still, they undergo extensive training to ensure the highest standards of professionalism are met. We're therefore surprised to read your comments and have subsequently also shared them with our Operations team for review in that regard. They will address these comments directly with the person in question to ensure a better experience going forward. We're otherwise hopeful that your Canadian journey was particularly uplifting and for the chance to restore your full trust in Luxury Gold.
Travel documents were delivered promptly, and provided valuable information.
Our tour director, Jen Hirtle, was the best; organized and very personable.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.