Appalling service, totally inflexible and despite being told I'd receive an email confirming a 3rd collection, I've received nothing. Why offer a collection service which isn't fit for purpose and...
자세히 읽기
Katie
Long Tall Sally
20 days ago
We’re very sorry for the poor experience you’ve had with our collection service. We understand your frustration at not receiving the promised confirmation and feeling that the blame was placed on you. We apologise for the inconvenience and appreciate you bringing this to our attention. Your feedback will be shared with the relevant team.
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공유
PC
Patricia CrowChild
Feefo 인증됨
21 days ago
Long Tall Sally에 대한 Patricia CrowChild의 의견:
Black Military Jacket
The service was excellent received the order in just one week.
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공유
신뢰할 수 있는 고객
Feefo 인증됨
21 days ago
Good and getting better
Seems to be better these days. Postage is good. Quality is getting better.
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공유
신뢰할 수 있는 고객
Feefo 인증됨
21 days ago
Everything is great
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공유
BR
Bren Rogers
Feefo 인증됨
USA
21 days ago
Long Tall Sally에 대한 Bren Rogers의 의견:
Ripoff
The website forced me into pounds and I was sent uk sizes. No customer support and this happened once before. I’ve wasted a lot of money.
Katie
Long Tall Sally
21 days ago
We’re very sorry to hear about your experience. We understand how frustrating it must be to receive UK sizes when you were expecting a different sizing system, particularly as this has happened to you before. We also apologise that you were unable to get the customer support you needed. We’re sorry for the money and inconvenience this has caused and appreciate you sharing your feedback.
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BA
Brande Arno
Feefo 인증됨
USA
21 days ago
Long Tall Sally에 대한 Brande Arno의 의견:
Love the Color & Fit
Received my order within a week.
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공유
HC
Helen Carter
Feefo 인증됨
GBR
21 days ago
Long Tall Sally에 대한 Helen Carter의 의견:
Totally disappointed with these boots
Ok service
Katie
Long Tall Sally
21 days ago
Thank you for your feedback. We’re sorry to hear that you were disappointed with the boots, although we’re pleased the service was okay. We appreciate you sharing your experience and will pass your feedback on to the relevant team.
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신뢰할 수 있는 고객
Feefo 인증됨
22 days ago
Not true to size. Far too big.
Can't fault service. But object to paying for returning items as they were not true to size. I would have kept them if they had fitted.
Katie
Long Tall Sally
21 days ago
Thank you for your positive feedback about our service. We’re sorry, however, that the items weren’t true to size and that you had to pay to return them. We understand how frustrating this is when you would have kept them if they had fitted, and we appreciate your feedback.
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JS
Jill Sutton
Feefo 인증됨
GBR
22 days ago
Long Tall Sally에 대한 Jill Sutton의 의견:
Fabulous jumpsuit
Really good service although I paid for next day delivery and it didn’t come until the day after.
I raised this and was refunded the value of the next day delivery charge.
0
공유
JS
Josi Sarne
Feefo 인증됨
CAN
22 days ago
Long Tall Sally에 대한 Josi Sarne의 의견:
Wish you still had retail in Canada!!!
As expected. Unfortunate that there is no longer a brick/mortar location to try sizes as they do vary a bit.
