Send out the correct material for the insurance renewal! Send out the correct policy documents and supporting paperwork when the insurance had been renewed.
Had to talk to Customer Services assistant when renewing my policy. She was very efficient & got back to me when she said she would. Very pleased with her service.
The personnel leave you on the phone a long time whilst they do their research. This means that the customer is bearing the cost of Fresh insurance time to research.
They could call back when the...
