A highly experienced Sales and Lettings Agent, helping people move since 1932.
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지난 1년 간 점
모두 689개의 리뷰 보기
TC
Trusted Customer
Feefo 인증됨
9 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Every month I have to contact the agent because I have been charged for services that I haven't received. £160 is still outstanding. There seems to be a break in communication between the agent and...
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Trusted Customer
Feefo 인증됨
9 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Terrible service
I can honestly say that I will never use Frank Innes again. I did all of the chasing, you constantly used old email addresses, didn't follow anything up with me, I had to chase you guys to get...
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Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for taking the time to leave this feedback. I'm very sorry to hear that your experience was not a positive one and that you felt the actions of the team delayed the sale of your house. I would like to the opportunity to look into this for you, so should you wish to go through this in more detail then please do email me at review@countrywide.co.uk. In the meantime I have passed your feedback on to the Regional Performance Director to ensure that this is discussed with the team.
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Feefo 인증됨
9 years ago
Not what it was!
Since Frank Innes has become part of countrywide there has been a definite drop in the level of service. Responses are slow.
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Feefo 인증됨
9 years ago
The estate agents did well but were unable to speed up my sale in the face ...
The estate agents did well but were unable to speed up my sale in the face of a purchaser who kept being unobtainable and a purchaser's solicitor who was also out of contact for days at a time. ...
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Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for the review of the service you received from the team, I understand your frustration that your purchaser and their solicitor were difficult to get hold of but I'm pleased to see that the team did everything they could to ensure your sale went through as quickly as possible.
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TC
Trusted Customer
Feefo 인증됨
spain
9 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Quite satisfied
Service good. Had a few hiccups with last tenant, but eventually solved.
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Trusted Customer
Feefo 인증됨
Derby
9 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
No worries when they take control of selling your home.
Many people complain about estate agents but I can't find one reason for disliking the attention Frank Innes staff provided. If anyone reading this knew me personally, they would explain just how...
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Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you very much for this great 5 star review and recommendation! As always, we are glad to hear excellent feedback about the service we provide to our customers. I'm really pleased that you have been able to benefit from the personal and straightforward approach to customer service taken by the Frank Innes team in Derby. I will pass your comments to everyone involved.
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Trusted Customer
Feefo 인증됨
Leicester
9 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Could have done better
I was selling two properties in Leicester. The sale of both properties took something over 18 months, which I feel was too long. At first I left things alone for Frank Innes to do their thing,...
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Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you very much for taking the time to leave us this feedback, although I am sorry to hear that you were disappointed with the service you received in relation to the length of time your properties took to sell. It is disappointing to hear you felt you had to push Frank Innes to help gather a sale. We take all comments about service seriously and your comments will help us identify ways in which we can improve. If you would like to discuss any of your feedback in more detail at all please email us at review@countrywide.co.uk. Kind Regards.
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Trusted Customer
Feefo 인증됨
Derby
9 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Brilliant customer service, professional and always willing to help
I'm so glad I chose Frank Innes the team are so helpful and polite, thanks Luke for helping me even when you didn't need to and keeping me informed throughout it all moving house is a nightmare but...
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Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thank you for taking the time to leave us this great, 5 star review! We know that moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by Luke and the Frank Innes team at the Derby branch made this a stress free experience for you. I will make sure you wonderful review is shared with Luke and the entire team at the branch. Many thanks.
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Feefo 인증됨
9 years ago
Generally they are reactive rather than proactive Sympathies seem to be wi...
Generally they are reactive rather than proactive Sympathies seem to be with the tenant rather than the landlord (whose agent they are), and instructions are not always carried out to the letter....
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0
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Trusted Customer
Feefo 인증됨
9 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Always willing to discuss the sale, very polite and no problem with the est...
Always willing to discuss the sale, very polite and no problem with the estate agent
Customer Relations Team
Frank Innes Estate Agents
9 years ago
Thanks for the review! The Frank Innes team in Uttoxeter take a personal and straightforward approach to estate agency and it's great to see you were able to benefit from their excellent service.
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.