forward2me 리뷰

Hi, Many thanks for providing us with your feedback. I'm pleased to hear that the process went well and you received your goods with no issues however you felt the cost of shipping was more than expected and that you couldn't get through to our Customer Service team to speak to someone. Every courier we work with has increased their fees one way or another since CV-19. Unfortunately, because forward2me is already very price competitive, we are not in a position to absorb these increases and so we are passing them through to end customers. We are passing them through without markup or profit. Many of the usual budget services aren't currently available due to the lack of space on passenger flights for freight however as the world slowly opens up again we are hoping that these services will become available and we can once again offer them to our customers. I have noticed that you shipped your goods as a multi-piece shipment, it may be worth looking at our combine and repack service going forward. If you choose this option, our warehouse team will assess how best to repack your goods and repack them as efficiently as possible for shipping to ensure that you obtain the maximum value for shipping. I'm sorry that you were unable to reach a customer service representative by phone when you would have liked, due to having a small team we have limited cover on the phone however we do offer multi-channel communication via social media, whatsapp, chat and email as well as contact by phone. Its great to hear that you will try our service again and we look forward to helping you ship again soon. Please contact us at any time if you have any queries about your shipments. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that one of your items is missing, I can see that our Custome Service team are still investigating this for you as we need to get to the cause of the missing item however I have asked them to contact you to resolve the matter and you should now have received a response from them now. Thank you for your patience. Kind regards, Tracy.