forward2me 리뷰

Hi, Many thanks for your feedback. I'm really sorry to hear that you are unhappy with the service we have offered, I believe the issue is related to the amount of import duty and taxes that was charged on import of your goods. Since the UK have left the EU any shipment being sent from the UK to an EU country will incur vat on the value of the goods and the shipping cost, if the goods are over the value of 150 Euros and are not manufactured within the UK, import duties may also apply. All shipments sent via our service are shipped as delivery duty unpaid and can be liable for import duty and taxes on import to the receiving country, the receiver is responsible for these duty and taxes where applicable and this information is stated in section of 8 of our terms of trade which customer sign up to on registration. I hope this helps explain the situation further for you however please feel free to contact our Customer Service team at info@forward2me.com and they will be very happy to explain things further. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased that you are happy with the service. I'm sorry if you have received lots of messages to provide reviews, I have now switched off these notifications. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you feel that the service was slow and you were unhappy with the choice and price of courier services at our Japan address. Japan is a fairly new facility for us and we only have limited courier services at the moment, we are working to have more options for shipping from Japan soon. We have also found all couriers have increased pricing over the past year due to the pandemic, this is mainly due to increased processing costs to protect their staff and lack of freight space due to limited passenger flights being active at the moment. Many low cost couriers use the space on passenger flights for their services. I hope you will consider using our service again in the future, we of offer addresses in the UK, Guernsey, Turkey and Germany if you are able to source products from these countries. Please feel free to contact our Customer service team at any time and they will be happy to assist you obtain the maximum value for shipping via our services. Kind regards, Tracy.