Thank you for your review. We are sorry for the short outbound flight delay due to weather conditions and apologise for an error in our automated system that caused your feedback request to be sent before your hotel stay had taken place. This will be rectified immediately. We hope you enjoy the remainder of your holiday.
제품 리뷰
구매일: 08/01/2026
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
9 months ago
Very good all ran smoothly.
제품 리뷰
Gina
FlyDirect
8 months ago
Thank you for your feedback, it sounds like you really enjoyed your FlyDirect experience with our trusted partners at airBaltic and we will pass your feedback on with regards to the catering options. We hope to see you on a future flight or holiday soon.
Thank you for sending us over your feedback, we are glad to hear that clients are enjoying the convenience and comfort of our FlyDirect programme from Guernsey to Gran Canaria, and we hope that you choose to book and travel with us on a future occasion
very poor service. No customer service at all. Not nearly enough checking staff both ways. No communication. Zero respect for people travelling with young children, or the elderly and vulnerable.
제품 리뷰
Gina
FlyDirect
9 months ago
Thank you for your feedback. We’re very sorry to hear how frustrating your most recent experience travelling with us was. At Jersey, the check-in desk opens 2 hours prior to departure, so if this was opened later than scheduled, this is something I will check and discuss with Swissport. In Tenerife, check-in opens 2.5 hours prior to departure; unfortunately, arriving earlier than this (as mentioned in your feedback) does not reduce waiting time and can result in longer queues before desks open.
We value your previous custom and are genuinely sorry that this trip did not meet your expectations. If you’d like to discuss this further, please email me at gina.stabler@citravelgroup.com
Great staff. Lovely plane, with comfortable seats. Flight ran on time.
Gina
FlyDirect
8 months ago
Thank you for your five star feedback, we are so very glad to hear that you enjoyed the FlyDirect flights down to Gran Canaria with our trusted partners at airBaltic we look forward to welcoming you on a future flight or holiday soon.
Excellent service. Always kept us well informed. We paid for direct transfers and these were excellent.
Air Baltic plane was very spacious and had free Wi-Fi.
Gina
FlyDirect
9 months ago
Thank you for your kind feedback. We’re delighted to hear you were pleased with the service, communication, and the direct transfers. It’s also great to know you enjoyed the comfort of the Air Baltic aircraft and the free Wi-Fi. We hope to welcome you on another FlyDirect holiday in the near future.
Excellent with the service on the direct flight - the time was excellent - on service food and drinks also excellent
Gina
FlyDirect
9 months ago
Thank you for your 5 star feedback, it sounds like you had a wonderful time in Tenerife and enjoyed the FlyDirect service from start to finish, we look forward to welcoming you on-board again soon!
제품 리뷰
구매일: 08/01/2026
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
9 months ago
The service from the FlyDirect team was excellent. The Air Baltic experience was also excellent with very professional staff on board.
Tim
FlyDirect
9 months ago
Thank you for your feedback! We will pass on your kind words to the airBaltic team, can't wait to welcome you on another direct flight soon!
제품 리뷰
구매일: 08/01/2026
0
공유
MH
Mrs L Hall
Feefo 인증됨
9 months ago
FlyDirect에 대한 Mrs L Hall의 의견:
Very good staff
Gina
FlyDirect
9 months ago
Thank you for your review, it is nice to hear that the hotel staff provided good service and were helpful during your stay. We will pass your feedback onto our hotel partners regarding the need of a refresh and the noise issues you encountered and we hope that you choose to travel with us at FlyDirect on a future occasion.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
