A 4 hour delay getting back to Guernsey with no information offered until the last hour, after getting up at 3 am to get to the airport two hours before the due departure time.
We will not be booking...
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Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. With regard to the delay, there was a technical problem on the return flight, BA dealt with this as fast as they could and sourced a replacement plane. We genuinely think that is worth delaying the journey in order to keep our clients safe.
신뢰할 수 있는 고객
4 years ago
Many thanks for your reply. Whilst accepting that it is always vital to give safety the utmost priority, the fact that the plane had technical problems is not the issue, and is no one’s fault. The problem lies with the fact that no one informed us passengers of the situation until about one hour before we finally departed. There was a full plane load of very tired passengers at the gate , many of them children, not knowing how long they would be there. Your office was closed and many people were desperately trying to get information by phoning contacts in Guernsey without success. If we had been told of the situation, then the long wait for the replacement aircraft would have been much easier to bear.
There was a failure of communication in this instance, something which should be an important part of your customer service.
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Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. With regard to the delay, there was a technical problem on the return flight, BA dealt with this as fast as they could and sourced a replacement plane. We genuinely think that is worth delaying the journey in order to keep our clients safe.
Everything was made easy from booking to travel would definitely use fly direct again. Hoping we will have more destination options down the line. 😊
Nuria Arocas
FlyDirect
4 years ago
Thank you for your 5-star review! We are pleased that your holiday unfolded well and that you had a lovely time in beautiful Majorca. We are already looking into the possibility to add new destinations :)
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Nuria Arocas
FlyDirect
4 years ago
Thank you for your 5-star review! We are pleased that your holiday unfolded well and that yo had a lovely time in beautiful Majorca. We are already looking into the possibility to add new destinations :)
Great option to flydirect cutting out uk airports. Would like to be able to pre book seats on flight.We were the first flight from guernsey and aurigny made numerous errors on check in. Hopefully...
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Nuria Arocas
FlyDirect
4 years ago
Thank you for the constructive feedback and understanding. We couldn't agree more with you, flying direct is the way to go!
구매일: 05/06/2022
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Feefo 인증됨
4 years ago
The plane did not have refreshments to purchase on the outward leg and very limited on the return.
We were delayed by over 3 hours coming home.
Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. We are pleased that you enjoyed sunny Majorca. With regard to the delay, there was a technical problem on the return flight, BA dealt with this as fast as they could and sourced a replacement plane. We genuinely think that is worth delaying the journey in order to keep our clients safe.
제품 리뷰
Nuria Arocas
FlyDirect
4 years ago
Thank you for your review. We are pleased that you enjoyed sunny Majorca. With regards to the delay, there was a technical problem on the return flight, BA dealt with this as fast as they could and sourced a replacement plane. We genuinely think that is worth delaying the journey in order to keep our clients safe.
Our first experience of FlyDirect (Guernsey to Palma) and we have been very pleased. Easy to use booking system, quick response to emailed enquiries post booking and excellent flight quality and...
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Nuria Arocas
FlyDirect
4 years ago
Thank you for your positive feedback.
We are happy that you found FlyDirect easy to use and that you are pleased with the service provided :) We do apologise for the inconvenience caused by the delay, however our top priority is to keep our clients safe at all times.
제품 리뷰
Nuria Arocas
FlyDirect
4 years ago
Thank your for your positive feedback.
We are happy that you found FlyDirect easy to use and that you are pleased with the service provided :) We do apologise for the inconvenience caused by the delay, however out top priority is to keep our clients safe at all times.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
