I paid for the router. It wasn't sent for quite some time even though they claimed to hold stock. Emails were not answered. Shipping advice was sent to me but the router had not been shipped. I...
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FlashRouters Team
FlashRouters
4 years ago
I am seeing in our system that we did indeed answer your emails in less than 24 hours as is our standard here at FlashRouters and were able to provide you with a replacement for your faulty FlashRouter. We are always happy to help!
Provide improved support in setting up VM Service.
FlashRouters Team
FlashRouters
4 years ago
Apologies for this! We support many DD-WRT features that pertain to VPN and wireless setups however VM has more to do with your computer than the router itself, which does not fall under our supported features.
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FlashRouters Team
FlashRouters
4 years ago
Glad to hear that you like your router!
FlashRouters Team
FlashRouters
4 years ago
Noted and keep in mind that VM support is not covered under our supported features at this time.
I needed a router that would also allow me to have a VPN service, and FlashRouters made it easy, plus they recommended the VPN provider I was going to go with. Setting up the Router was simple, just...
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Customer Service
FlashRouters
4 years ago
Thank you for your kind review, Ruth! We were more than happy to assist you during the purchase and set up process.
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Customer Service
FlashRouters
4 years ago
Music to our ears!
Customer Service
FlashRouters
4 years ago
We'll pass on your kind words to the support team!
Decent service, although it was hard to contact them.
FlashRouters Team
FlashRouters
4 years ago
On our website you can scroll to the bottom to see all the ways to contact us for assistance. We do our best to respond to all request as quickly as possible and are actually ranked well above industry standard for response times!
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FlashRouters Team
FlashRouters
4 years ago
Apologies for this issue! Keep in mind that connecting to VPN and encrypting your entire network will always result in some speed loss. It is best to connect to the VPN server closest to your actual location in the country that you desire for ideal speeds. With regards to the dropped connections and poor range perhaps it is a good idea to upgrade the firmware of the router: https://support.flashrouters.com/setup-guides/dd-wrt-features/i-want-to-upgrade-the-dd-wrt-firmware-of-my-flashrouter/
FlashRouters Team
FlashRouters
4 years ago
Details available here at this link: https://www.flashrouters.com/warranty-returns
Sorry to hear that you are having difficulties with using your FlashRouter! We are happy to assist you via Teamviewer one on one remote support to see what could be causing the issue.
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FlashRouters Team
FlashRouters
4 years ago
Sorry to hear that you are having difficulties with using your FlashRouter! We are happy to assist you via Teamviewer one on one remote support to see what could be causing the issue.
it was a little tricky to set up for a beginner, but their customer service is pretty great and once i got the hang of it- with the help of a 1 on 1, everything has worked perfectly!
Customer Service
FlashRouters
4 years ago
Thank you for the kind words! We're glad we were able to assist you!
My router was flashed with express vpn but cannot log into router because I do not have login details or the password. I am waiting for the login details from flashrouter
FlashRouters Team
FlashRouters
4 years ago
From your ticket history I am seeing that we were able to provide you with the login information and everything is up and running on your end! Thanks for reaching out!
