Your representatives are very polite via email, and usually prompt, but after at least seven emails back and forth, my problem is still not been solved. I'm tired of going back and forth with no...
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FlashRouters Team
FlashRouters
4 years ago
Thanks for lettings us know. Keep in mind that if you find that email support is not getting to a solution quickly enough we do offer Live Chat support as well as one on one remote support where we access your computer via Teamviewer and resolve the issue on the spot. You may be eligible for these depending on your subscription to FlashRouters support!
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FlashRouters Team
FlashRouters
4 years ago
Keep in mind that newer ExpressVPN firmware builds offer different VPN protocol such as IKEv2 and Lightway for you to try if you ever find the default OpenVPN is not producing the speeds you desire.
FlashRouters Team
FlashRouters
4 years ago
Very sorry to hear that! We are happy to assist you in trying a different VPN protocol on the router to achieve faster speeds.
Bring back pre-configuring the routers for VPNs. My first worked wonderfully until I screwed up a firmware update. Could not send it in for repair from Nicaragua so had to order another one. It came...
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FlashRouters Team
FlashRouters
4 years ago
Apologies for any miscommunications! If you are a previous FlashRouters customer from a while ago you may be used to the difficult manual OpenVPN configuration that we preconfigured onto the routers before shipment. On your most recent purchase these fields were not configured because we developed the FlashRouters Privacy App which does all that configuration automatically. You should have received a guide with your purchase instructing you that you simply need to enter your VPN login and click Connect now!
Great company great product never in my life have had a router that makes the nextdoor neighbor hacker so angry that they threaten
they are going to break in to my house and steal it that's how...
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Customer Service
FlashRouters
4 years ago
Thank you for the kind words! We look forward to assisting you in the future!
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Customer Service
FlashRouters
4 years ago
Glad to hear you're enjoying your router! Privacy and encryption are key at affordable rates!
