A joy to read your 5 star review on our products and services, thank you for taking the time to feed this back to us. We look forward to your future orders with us.
Don't rip off your customers. I found the exact same item for sale in M&S today at less than half your mail order price.
Melissa
Fine Food Specialist
3 years ago
We're sorry to read you comparing our Wookey Hole aged cave cheese with M&S. Our particular cheese is handmade on the Ashley Chase Estate in Somerset, from the milk of the estate’s own cows, then aged in the Somerset caves. We source ours directly from the artisan producer and unlike M&S we simply don't have the buying capacity or power that they have as we too are a small artisan business.
My first order was excellent - the website was well designed and easy to signup and order from, and I received emails updating me on the progress and they used DPD who are very reliable for delivery....
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Melissa
Fine Food Specialist
3 years ago
What an absolute joy to read your 5 star review on our website, products, services and delivery. I'm so thrilled that everything went smoothly for you. This is what we are always striving for at Fine Food Specialist, to make all of our customers as happy as you are. Thank you so much for taking the time to review us. We look forward to your future orders with us.
Should probably change couriers. Delivery slot was Monday and still haven't received the delivery despite waiting in all day for 3 days.
Melissa
Fine Food Specialist
3 years ago
We are so sorry that your package has been caught up in the DPD fiasco. We have stopped sending packages to 85 postcodes that have been effected by their depots being completely overwhelmed with packages from Black Friday, Cyber Monday, the Royal Mail strikes and now the severe weather conditions experienced currently in the UK.
Please rest assure that your package would have been packed extremely well. We have been using extra dry ice and ice packs within our insulated boxes to factor in delays. One of our recent customers received their frozen goods still frozen after 7 days. If your order has not arrived or does not arrive in the expected condition we will of course refund you in full or if we can resend it.
This was a present for my friend Bill he was very happy with it so I have given you five stars not Bill but I am sure he would have.
Melissa
Fine Food Specialist
3 years ago
Ahh so lovely to read that your friend was happy with his gift. What a lucky person to receive the charcuterie hamper, we are thrilled to hear that he enjoyed it. Thank you for taking the time to review us and for your 5 stars.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.