Thanks for the wonderful praise about our customer and delivery service. We love that the great taste of the Gull's eggs surpassed your expectations. We hope you'll visit our store again soon!
Kind regards,
Emma Hanley
We are happy to hear that you had an excellent experience when in the hands of our customer service team. We look forward to hearing from you again soon.
Kind regards,
Emma Hanley
Once Gull's eggs are in season the culinary world goes crazy for them. We are pleased to hear that you were impressed by our speedy delivery. They're expensive because they are a rare product and the controls on collecting them from the nests are so strict - these controls ensure that the gull population remains sustainable.
Kind regards,
Emma Hanley
Thank you very much for the positive feedback about our porcini powder. It is one of my favourite products on our site because it has such a beautiful, almost addictive, aroma that's great for incorporating into sauces and risottos.
Kind regards,
Emma Hanley
We're so pleased to hear that you enjoyed your Wild Gull's Eggs, and that our packaging got them to you in one piece! Thank you so much for your review - we hope to hear from you again soon.
Kind regards,
Oliver Ferries
Received fantastic service as always from Fine Food Specialist.Co.Uk , having used them now for the last five years, thank you always a pleasure to buy from you.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you so much for your glowing review. Everyone here at Fine Food Specialist is committed to providing an exemplary service that turns our customers into our friends - and we're glad to hear that it isn't in vain! It's also fantastic to hear that you enjoyed your Wild Gulls Eggs so much; we hope to hear from you again soon.
Kind regards,
Oliver Ferries
The communication between Emma and myself made shopping a pleasure.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for taking the time to review your experience with us. We'll be sure to pass on your kind words to Emma. Whilst it is a shame that you were unable to use all of your Sicilian Lemons, we're glad that you enjoyed those you did use. We will certainly be taking your comments regarding delivery options into account as we review the options we offer - an ongoing process that won't be complete until every customer is satisfied.
Kind regards,
Oliver Ferries
really appreciated that you called me when you knew there would be a delay in sending me the eggs.
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Our customer service team aren't only here to respond to queries - they are also eager to keep each and every customer completely up to date with information regarding their order. When products such as the elusive Wild Gulls Eggs are in season, these qualities are particularly prized! We're also glad that you enjoyed them so much. Thank you for your review, we hope to hear from you again in the future.
Kind regards,
Oliver Ferries
Thank you for your feedback Liz Schrek, it's greatly appreciated.
We do offer another type of blini that has 45 in a pack which may in future be more suited to you - http://www.finefoodspecialist.co.uk/bite-sized-blinis-45-s/. It's also fantastic to see you enjoyed our sevruga caviar and our coeur du berry goat cheese, that creamy texture along with the ashen outer surface truly is a memorable experience.
Aaron
My products arrived squashed and unusable I contacted the company who said they would resend the order but they didn't. I spent £26 on my order and was unable to use any if it so very disappointed...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
I'm really sorry to hear that you have been left dissatisfied with our service and that your products arrived in such an appalling state. I have tried to contact you today on your telephone number but it was engaged, if you could please give our customer service team a call on 0207 622 0502 they can arrange a resolution with you as we never like to see an unhappy customer left unhappy.
Deepest apologies,
Olivia
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.