Great products delivered quickly and safely. Love the fact you can deliver to NZ as well
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
It's great to hear you enjoyed the truffle crisps, and they arrived safely. We hope you shared them around, so others could enjoy the wonderful flavour. Thank you for taking time to leave us positive feedback.
Kind regards,
Emma Hanley
Excellent, but would be great not to charge for post and package...
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Truffle crisps are such a great talking point. Thank you for talking the time to leave us positive feedback. We try to keep our postage costs down as much as possible and we regularly review how we can make it cheaper for customers, without compromising on our service delivery.
Kind regards,
Emma Hanley
We are pleased to hear you enjoyed the sliced goose foie gras. It's perfect for individual portions, as the rest of the packet will remain frozen and can be eaten at a later date. Thank you for taking the time to leave us positive feedback.
Kind regards,
Emma Hanley
Swift service and delivery instruction carried out.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for the positive feedback about the our efficient service. Sorry to hear you were disappointment by the holes in the quails. They try to avoid creating holes as much as possible during the de-boning process.
Kind regards,
Emma Hanley
I escalated this issue to our buyer, who called you to discuss the problem at the time. He explained that these were Cornish assured oysters. However, as you were still unhappy we offered to refund you half of the price. We have also discussed the issue with our suppliers to make sure we are advertising the product correctly. I am sorry to hear that you were not satisfied with the resolution to the issue you experienced.
Kind regards,
Emma Hanley
Brilliant service
Have ordered on several occasions and never been disappointed. Would definitely recommend to others
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for taking the time to leave us positive feedback about the white truffle honey. Quite right, it is wonderful on a cheese boards, especially paired with blue cheeses. It's great to hear you'll recommend our company to others, thank you so much.
Kind regards,
Emma Hanley
Delivery is always prompt and goods arrive in good condition.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Our beef glace is the most flavorsome concentrated stock available for purchase. Thank you for taking the time to leave us positive feedback.
Kind regards,
Emma Hanley
The service was excellent, although I think the delivery charge is quite high.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
We are pleased see you enjoyed the fresh porcini and girolle mushrooms. The price of delivery includes the cost from the carrier for a 24 hour service, we use high quality packaging to ensure the items reach you in excellent condition. However, we do review the pricing of the shipping regularly to offer our customers the best value for money.
Kind regards,
Emma Hanley
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.