I ordered well in advance for Thursday 5th November delivery, the goods did not arrive till Friday 6th.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
I am sorry to hear that your parcel was delayed. Our customer service manager has been in contact to discuss how we can resolve the issue, or the compensation we can offer as a way to say sorry for the inconvenience.
Kind regards,
Emma Hanley
It is great that you enjoyed out new Italian produce, much of it is produce by Italian artisans. Thank you for your positive comments.
Kind regards,
Emma Hanley
We try to keep our postage costs to customers as low as possible. We are introducing new prices in the next weeks, so do sign up to our newsletter for updates. Thank you for taking the time to leave us positive feedback about our micro herbs.
Kind regards,
Emma Hanley
Easy to navigate webpage, kept me in touch with the order. Everything was kept nice and cool until delivered.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for the positive comments about our service. The quality of the toro tuna belly is sublime, so much so that eating it raw is the best way and only way to eat it.
Kind regards,
Emma Hanley
Well done, you've managed to ruin a very good shopping experience by showering ,me with unwanted emails afterwards, despite never signing up for any such thing, and trying to unsubscribe
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
I am sorry to hear that you were upset by the subsequent emails that were sent to you after your order. When in the checkout of stage of your order it is is important to deselect the tickbox. I will now remove you from any mailing lists that you are on.
Kind regards,
Emma Hanley
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
I am sorry to hear that you were upset by the subsequent emails that were sent to you after your order. When in the checkout of stage of your order it is is important to deselect the tickbox. I will now remove you from any mailing lists that you are one.
Kind regards,
Emma Hanley
I cannot recommend the sliced and frozen individual portions of foie gras enough, they store well in the freezer and can be eaten as and when. Thank you for taking the time to leave us positive feedback.
Kind regards,
Emma Hanley
Have not decide yet. very slow response to email. Received wrong order & I have not receive reply what to do. The items received is cheaper & not what we want..
I am waiting what the are going to...
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10 years ago
I am giving them Excellent because the service were excellent. My order were wrong and they took time to resolve it for me. They will ship the correct items to me and they will pay the shipping fee for the return wrong items.
I will order from Find Food Special list again.
Thank you for your help.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you very much for the positive feedback about our customer service team. We are pleased to hear that the problem has been resolved and that you'll return to shop at Fine Food Specialist again soon.
Kind regards,
Emma Hanley
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.