good selection, user friendly online shop, good communication and problem solving
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
We really appreciate your positive feedback, thank you. I hope you enjoy the balsamic vinegar and we look forward to welcoming you back soon.
Kind regards,
Emma Hanley
I'm glad to hear the truffle oil reached you swiftly. Thank you for taking the time to leave us feedback, I hope you enjoy cooking with it.
Kind regards,
Emma Hanley
Truffle was supposed to arrive next day, but took 1 or 2 more days!
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
I am sorry to hear you were disappointed by the taste from the truffle. It is a significantly milder than it's cousin Perigord. Our truffle arrive fresh in on Tuesdays and Thursdays. This is way it seemed to take 1 or 2 days to arrive with you.
Kind regards,
Emma Hanley
Products arrived in good time, but disappointed with the quality. A subsequent email I sent remains unanswered.
신뢰할 수 있는 고객
10 years ago
After my initial disappointment with the product I received I was contacted by the customer service manager who was keen to resolve the issue. She arranged for a full refund
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
I am sorry to hear that you were disappointed by the quality of the flowers. I believe you have since been refunded for the flowers.
Kind regards,
Emma Hanley
I'm sorry to give a "Poor" rating, but this is due to: 1) perhaps offering a non-urgent, postal as well as your courier service; 2) a lady from customer service kindly called me to say that the...
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finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Sorry to hear that there was miscommunication between you and our customer service agent. Since receiving feedback from you notifying us of the issue our customer service manager has been in touch to offer you a refund for the price difference between the chocolate bar and bag of crisps.
Kind regards,
Emma Hanley
We really appreciate your positive feedback, thank you very much for taking the time to leave it. I'm so glad you enjoyed your terrine.
Kind regards,
Emma Hanley
Although the initial service received was very good and they were able to change my delivery option over the phone, one of the jars of caviar was past it's best before date before they sent it. I...
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finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
We are sorry to hear that you received an item that was out of date. Our customer service manager will be in contact to discuss what we can do to resolve this issue for you.
Kind regards,
Emma Hanley
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.