Thank you so much for your feedback. It's lovely to hear that you enjoyed the suckling pig so much. I hope you have a great start to 2016 and we hope to welcome you back soon.
Kind regards,
Emma Hanley
Ordered and paid for fresh Wagyu beef fillet (highest grade marbling) and fresh white truffels.
Was informed next day that they didn't have fresh wagyu, but could send frozen instead.
Day after I...
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finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
We only deliver marble scores that our customers have purchased from our website. As the joint was a whole piece the marble score would have been on the label. That said, I am sorry that you feel the meat was different to what you have purchased previously. Please call me on 0207 627 2553 if you would like to discuss this further.
Kind regards,
Emma Hanley
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
With such specialty items like white truffles that forged for in the wild, we cannot predict unforeseen circumstances. I am sorry for the inconvenience and understand your frustration. If such delays do occur we try to inform customers as quickly as possible so alternative arrangements can be made.
Kind regards,
Emma Hanley
Your service was excellent. I received my order in three days over the busiest holiday period.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
It's lovely to hear you all enjoyed the truffle mustard over Christmas. We look forward to welcoming you and your guests at Fine Food Specialist soon!
Kind regards,
Emma Hanley
Easy to use site, big range of produce and very quick delivery
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
I'm so glad to hear you enjoyed the morels. The dried versions are a great way to enjoy these mushrooms all year round. We look forward to welcoming you back soon.
Kind regards,
Emma Hanley
Ask for dry ice if you ship long distance. I am globaly satisfied but many mistakes occured for my first order. Some articles were missing and some other extra.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
I am sorry to hear that you found the ham drier than you would have preferred.
Kind regards,
Emma Hanley
Excellent service throughout. Speedy delivery exactly on the day requested, well packaged and beautiful cheese. Thsnk you
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
It's great to hear you were happy with the Brillat Savarin and with our level of service. I look forward to welcoming you back next time you shop with Fine Food Specialist.
Kind regards,
Emma Hanley
The staff dealt with my order, queries and change of delivery venue perfectly, friendly fashion and efficiently.
finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
Thank you for the positive feedback about the good customer service you received. I am sorry to hear that the cheese did not meet the recipient expectations.
Kind regards,
Emma Hanley
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구매일: 13/12/2015
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10 years ago
The order arrived exactly on time and was well packed and cool.
Thank you for leaving us feedback. We take on board your comments regarding the notification. We do clearly state on the product that suitable substitutions may be made in accordance with stock levels and they will always be the nearest possible alternative. I do hope the recipient was happy with the cheese they did receive and that you had a lovely Christmas.
Kind regards,
Emma Hanley
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.