Sadly, I was disappointed in the delivery. Although I had ordered for next day delivery, it is VERY confusing on your site as to what was going to take place.
A gift that I was willing to pay extra...
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finefoodspecialist.co.uk
Fine Food Specialist
9 years ago
Thank you for taking the time to leave feedback.
I'm ever so sorry for the confusion re delivery timing. It is of course not our intention to come across deceptive. We do state at each section of your order that we have an 11am cut off for next day but we are continually working to make our service as smooth as possible and I have passed on your comments to the web development team.
We have the 11am cut off in place to give our dedicated packers time to pack our often fragile products with due care and attention and to also allow time for the team to collect from our various suppliers.
I do hope the lucky recipient is enjoying the Saporoso Set, the oils are of an exceptionally high quality.
I hope this is helpful but if there's anything else I can do for you please get in contact via my personal email: steph@finefoodspecialist.co.uk
Best,
Steph
The second time I have written to complain about meat being poor quality. I have not even had an acknowledgement!
finefoodspecialist.co.uk
Fine Food Specialist
9 years ago
Thank you for your message,
I'm ever so sorry to hear that your order did not meet your expectations. We aim to provide impeccable service and products to match and on this occasion we did not deliver. Following on from our earlier discussion over the phone I have arranged for new cuts of Iberico to be sent out for delivery this coming Friday.
If there's anything else I can do for you in the meantime please don't hesitate to get in touch.
Best,
Steph
I had no major problems and the quality of the products were mostly pretty good.
finefoodspecialist.co.uk
Fine Food Specialist
9 years ago
Thank you for taking the time to leave feedback.
I'm ever so sorry to hear the Sorrel was a little worse for wear, I have passed this info on to our packing team to ensure it won't happen again. I do hope you enjoyed your order and we'll hopefully hear from you again soon.
Have a lovely day,
Best,
Steph
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구매일: 27/09/2016
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9 years ago
swift service and offering some wonderful items...will use again thank you.
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구매일: 27/09/2016
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9 years ago
Very knowledgeable and friendly staff. Will definitely recommend and use this site again.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.