I Spoke with Drago the day before delivery and confirmed I wanted the Wagyu joint the next day anrosted by the time d paid for a next day Courier , he confirmed that this would be ok and that he...
Thank you for your message,
I'm ever so sorry to hear that your order did not arrive with you in the condition that it should. The edible flowers are incredibly delicate and we do take measures to ensure they arrive looking lovely but sadly sometimes damage in transit is unavoidable.
With regards to the lack of response, could I confirm which channel you issued your complaint through? I am the head of the customer services and this is first correspondence I have received.
I want to make this right by you, please get in touch via my personal email (steph@finefoodspecialist.co.uk) or by calling 0207 627 2553 and I will do everything I can to rectify this for you.
I look forward to hearing from you,
Best,
Steph
Thank you for your message, it's always a pleasure to hear from a happy customer.
I hope you enjoyed the horseradish root and it's bring a kick into your cooking!
Have a lovely day,
Best,
Steph
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.