Gregory Pennington have such wonderful and understanding staff who always make me feel so much…
Gregory Pennington have such wonderful and understanding staff who always make me feel so much better about my debt problems,they always have time to listen and either way make things feel alot...
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Feefo 인증됨
13 years ago
Very good
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Feefo 인증됨
13 years ago
I've been kept in the "loop" throughout the harrowing experience of requiring help with debt.…
I've been kept in the "loop" throughout the harrowing experience of requiring help with debt. Each and every one i have spoken to have been very helpful and supportive, they have made me feel that i...
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Feefo 인증됨
13 years ago
very friendly staff and able to answer all questions you might have. Always there to…
very friendly staff and able to answer all questions you might have. Always there to reassure me when i get letters form my creditors, and they deal with it straight away.
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Feefo 인증됨
13 years ago
i just wish that you didnt have a 0845 number as when people in dedt call…
i just wish that you didnt have a 0845 number as when people in dedt call it takes ages and it costs money
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Feefo 인증됨
13 years ago
Staff always helpful on telephone. My relationship manager Kerri is always helpful, explains things clearly…
Staff always helpful on telephone. My relationship manager Kerri is always helpful, explains things clearly and keeps me update with progress or changes :)
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Feefo 인증됨
13 years ago
very helpful
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Feefo 인증됨
13 years ago
would be nice to be able to email them rather than the expensive phone calls…
would be nice to be able to email them rather than the expensive phone calls especially for people who are having money problems.
Gregory Pennington Limited
Financial Wellness Group
13 years ago
Thank you for your comments.
If you need to contact us online we have introduced GP Online, a secure online portal that allows you to monitor your debt management plan, track your progress and review all your personal information. You can also request reviews (at a time that suits you) via GP Online.
Hopefully this will help with your contact requests going forward.
I’ve asked for your Personal Finance Manager to contact you to talk this through.
Thank you
Steven Hewitt
Gregory Pennington
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Feefo 인증됨
13 years ago
Always their if I need them, clear consise advice and very helpful
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Feefo 인증됨
13 years ago
Little communication, negative result.
Little communication, negative result.
Gregory Pennington Limited
Financial Wellness Group
13 years ago
CUS
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13 years ago
Fine!
Gregory Pennington Limited
Financial Wellness Group
13 years ago
Thank you for your feedback.
I was concerned to read your comments regarding little communication.
If you need to speak to us we do offer a number of options, other than calling, which you may find helpful. You can email us, for example: your Personal Finance Manager will be able to provide you with the email address.
We have also introduced GP Online, a secure online portal that allows you to monitor your debt management plan, track your progress and review all your personal information. You can also request a call back from us (at a time that suits you) via GP Online.
When an arrangement is confirmed with your creditors, or we receive your payment, we do send text messages to inform you and keep you up to date with the progress on your plan.
I hope going forward that this helps to improve the level of communication for you. I have also asked for your Personal Finance Manager to contact you and discuss your concerns.
Thank you
Steven Hewitt
Gregory Pennington
