I am very happy with freeman jones they have been very friendly when speaking to them…
I am very happy with freeman jones they have been very friendly when speaking to them and very helpful,
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Feefo 인증됨
13 years ago
OK, but sometimes poor communication and they did not give any indication of the charges…
OK, but sometimes poor communication and they did not give any indication of the charges likely to be applied by some of the companies whilst negotiating on my behalf, which could have been avoided.
Gregory Pennington Limited
Financial Wellness Group
13 years ago
Thank you for your feedback.
I am sorry we haven’t communicated as well as we should have. I understand that the team is now aware that you prefer to be contacted by email. Where possible we will email you, but on the occasions when we do need to speak to you we will do our very best to call you at a time that’s most convenient for you.
Charges are often applied by creditors in the early stages of setting up a reduced payment plan whilst negotiations are taking place and I am sorry this was not explained to you sooner. As we reach agreement with creditors to freeze interest and charges (which isn’t always possible) and accept the lower payments we do ask them to refund those charges. I am pleased to say we have managed to get £60 of charges refunded by your creditors.
The team is still negotiating with two remaining lenders to agree concessions on interest and charges. They will keep you updated on their progress.
If we can help any further please don’t hesitate to let us know.
Sarah Jolly
Gregory Pennington
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Feefo 인증됨
13 years ago
very reliable service, only slight issue would be the amount of time it takes to…
very reliable service, only slight issue would be the amount of time it takes to get through to an advisor on the phone.
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Feefo 인증됨
13 years ago
Very helpful and efficient. I would highly recommend this service to anyone.
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Feefo 인증됨
13 years ago
Excellent
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Feefo 인증됨
13 years ago
exellent service
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Feefo 인증됨
13 years ago
Excellent service, would recommend to other people
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Feefo 인증됨
13 years ago
Very pleasant and helpful when you contact them.
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Feefo 인증됨
13 years ago
Very efficient and personal service. Always glad to help and very reassuring.
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Feefo 인증됨
13 years ago
Advice given by the personnel I conversed with was simply to understand and their assistance…
Advice given by the personnel I conversed with was simply to understand and their assistance throughout put me at ease.
