not impressed with the constant change of advisor dealing with my case.
So far,my case has…
not impressed with the constant change of advisor dealing with my case.
So far,my case has been passed to four different people and,when I initially contacted Wilson Andrews,I was told the same...
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Wilson Andrews Limited
Financial Wellness Group
13 years ago
CR,CUS
Wilson Andrews Limited
Financial Wellness Group
13 years ago
Thank you for taking the time to provide your feedback. We are very sorry that the level of service at the start of your DAS fell below the standard both you, and we expect.
The team have tried to contact you by phone and have also replied to your most recent email, they have provided you with the direct number for my colleague Christie who has been dealing with your concerns.
We have now spoken to the creditors that were still contacting you and this should now be resolved. Christie will continue to try to contact you so she can provide you with a full update.
Thank you
Sarah Jolly
Wilson Andrews
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Feefo 인증됨
13 years ago
Excellent service! Offered support and explained everything brilliantly the whole way through my IVA application.…
Excellent service! Offered support and explained everything brilliantly the whole way through my IVA application. Would recommend them to friends if they needed the same service.
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Feefo 인증됨
13 years ago
Very helpfully
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Feefo 인증됨
13 years ago
I have found that the staff of Wilson Andrews to be very good. They gave good…
I have found that the staff of Wilson Andrews to be very good. They gave good advice and I am very happy with the way things are going at the moment.
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Feefo 인증됨
13 years ago
Although 'some' members of staff do tend to 'disbelieve' your statements and talk down to…
Although 'some' members of staff do tend to 'disbelieve' your statements and talk down to you as though its all your fault your in the position you are.
But the rest of the team are pretty good.
What...
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Gregory Pennington Limited
Financial Wellness Group
13 years ago
Thank you for taking the time to provide feedback.
We do appreciate your feedback and we are glad that you generally find the team good to deal with. However, I was concerned that you feel that you’ve been spoken to inappropriately on occasion. I have asked your Personal Finance Manager to give you a call so we can find out a little bit more about this and ensure that it doesn’t happen again. It is certainly not acceptable and is not the standard of service you, or we, expect and I apologise for that.
I have passed your comments over to our technical team with regards to your suggestion for improvement when viewing your statement on-line.
The team didn’t manage to get hold of you when we last called, but they will keep trying.
Sarah Jolly
Gregory Pennington
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Feefo 인증됨
13 years ago
Allround service excellent until they notified me that the amount for direct debit had been…
Allround service excellent until they notified me that the amount for direct debit had been set up to incorporate the first payment, increasing the outlay I have per week although only temporarily...
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Feefo 인증됨
13 years ago
I have found Gregory Pennington to be trustworthy they do seem to genuinely care about you…
I have found Gregory Pennington to be trustworthy they do seem to genuinely care about you even though they must have many clients to deal with and the most important aspect for me is they...
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Feefo 인증됨
13 years ago
The service we received at a very difficult time exceeded all expectations. We were made…
The service we received at a very difficult time exceeded all expectations. We were made to feel comfortable and in control of ourselves and our finances for the first time in a number of years....
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Feefo 인증됨
13 years ago
A few too many phone calls but all for my benefit lovely staff helpful team :)…
A few too many phone calls but all for my benefit lovely staff helpful team :) thank you
