DotcomBlinds 리뷰

Thank you so much for your kinds review! We're so pleased you're happy with your order!

Thank you for your review and kind words!

Hi there, thank you for the review and kind words. I'm sorry the courier had some issues delivering your order, this has been raised with their customer care department to hopefully avoid similar issues going forward. Kind regards, Joe | DotcomBlinds

Thank you so much for your kind words and we're chuffed to hear you're happy with your blind and wish to order more!

Thank you so much for your kind words! We're so happy you like your blinds.

Thank you so much for your kind words! We're so happy you like your blinds.

Hi there, thank you for your review. We've looked into this for you and to set the record straight here, I can confirm that we didn't send you the wrong colour, we sent you the fabric that was ordered. It appears that you had ordered the wrong colour. Palermo Dew was ordered despite you apparently wanting Palermo White and somehow assuming they are the same colour. It doesn't look like you ordered a free fabric sample for this fabric either. We always recommend ordering fabric samples before placing an order so that you can see the fabric in person. Likewise, if you can't find what you're looking for or if you have any questions please get in touch as this all helps to avoid mistakes like this being made on your behalf that ultimately result in a review that incorrectly casts us as the at-fault party. Kind regards, Joe | Online Team

Hi there, thank you for your review. The quoted lead time on our website for Roman Blinds is 10-25 working days. Your order was placed on the 14th of July and was despatched to the courier on the 21st of July, which is 5 working days and well within the quoted lead time. Once it's with the courier it can take a few more days to get to you, which is why we send out tracking information. When it was despatched from our factory we sent you an email with the tracking number and a link to the website where you can track your order. It is all in the email, but if you require some assistance locating this, you are welcome to get in touch with us. If our blinds were 'mass produced' I'd be inclined to agree with you that a week is an awfully long time to wait. However every blind and curtain we make is made to measure, which means our lead times are a little longer than the off-the-shelf variety. Thank you for your patience. Joe | DotcomBlinds

Thank you so much for your kind review!

Thank you so much for your kind review!