Stain noted on blind once hung. Emailed company that evening asking for replacement blind. Received reply next morning at 09.07am stating replacement blind would be ordered and to keep faulty one...
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Joe
DotcomBlinds
3 years ago
Thank you so much for your review and kind words! We like to make the process as easy as possible!
Never got my size right twice! Gave up asking again! And won’t be using them again
Joe
DotcomBlinds
3 years ago
Hi there, I'm sorry to hear that, I can see you were in touch but we haven't had a reply since the new louvres were sent and so this was marked as resolved. If this is not the case please get in touch and we can look into this further for you.
Awful customer service and blind. Blackout blinds are not blackout and they don’t match with the product description on the website. So my blind is either faulty or they are displacing misleading...
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Joe
DotcomBlinds
3 years ago
Hi, thank you for your review.
We have answered your questions via our email exchange and our position has been explained, but I feel it is necessary for us to point out that whilst these blinds are made from blackout fabric, we cannot make a roller blind that completely fills a recess, so there will always be a gap between the fabric and the wall of the recess.
This is because a mechanism and pin end is added to the ends of the blind and then brackets are added to this. As a result, the fabric will be smaller than the recess size because otherwise, you wouldn't be able to fit or operate the blind.
After extensive checks with you to verify no mistake has been made by the production team in the manufacturing of the product, we established that the blind has been correctly made, which means we're not able to refund or remake it, as it is a made-to-order product.
Kind regards,
Joe | DotcomBlinds
From first contact, through to delivery. I received an excellent level of service. Subsequently went on to purchase more products from a different range. Highly recommend to all.
Joe
DotcomBlinds
3 years ago
Thank you so much for your kind words and comments - we're so happy to enjoyed the service and thank you for the recomendation!
Followed the measuring instructions for bifold blinds and they were delivered in 7 days. Perfect fit and really easy once you follow the fitting instructions properly! 20% of the price of well known...
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Joe
DotcomBlinds
3 years ago
Thank you so much for your kind words and comments! I'm glad to hear you love your blinds!
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.