Emailed straight back with answers to product questions, ordered and came in the time stated. Product excellent. This is second order, first was excellent as well, would highly recommend.
We received excellent initial assistance from an advisor on a phone call which helped us with our final decision on our choice of blinds. Samples arrived promptly and delivery was speedy with...
2 bifold door blinds arrived hopelessly short. We wanted length 189cm but received 89cm! They blamed us but couldn't their experts suspect something wrong: bifold doors couldn't be as short as that!...
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Joe
DotcomBlinds
2 years ago
Thank you for your review, however you have not accurately portrayed the issue.
You placed an order for bifold door blinds with a drop of 89cm. We made your blinds to this size. It transpires you made a mistake and meant to order blinds with a drop of 189cm. This is not the fault of DotcomBlinds. To help soften the blow of you rectifying your mistake and reordering the blinds, we gave you a discount code.
To help make it easier to reorder the blinds, we called you to take the order over the phone, but we were unable to complete the transaction due to the security measures set by your bank, which naturally we’re unable to avoid.
I appreciate your frustration but I feel it is unfair for you to leave us a negative review when it transpires it was you made an error with your measurements, and our team went above and beyond to resolve this for you.
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Joe
DotcomBlinds
2 years ago
Thank you for your review. I'm sorry to hear you ordered the blinds at the wrong size.
Still not received my order, I paid £9.99 for delivery and there's no way to track my order or even find out who it has been dispatched with. Not the best service.
Joe
DotcomBlinds
2 years ago
Hi, thank you for your review. Your order is for a roller blind that has a lead time of 10-15 working days, and will be delivered no later than 10th of October, as per your order confirmation email. A notification email was sent to you on Friday letting you know it is with the courier and that it is expected to be with you within 5 working days.
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Joe
DotcomBlinds
2 years ago
Please see your order confirmation email for an estimated latest delivery date. Likewise, please see the lead times stated on every product page.
Excellent service , ordered samples which arrived quickly then ordered the blinds on the Thursday and they arrived on Tuesday! Measuring super easy as was the fitting. Everyone has commented that the...
Ordered a wooden Venetian blind.
Pros:
It came within a week
Reasonable quality
Looks good
Cons:
The instructions are not easy to follow
The slats are bare wood on the sides, not black!
Joe
DotcomBlinds
2 years ago
Thank you for your review.
I'm sorry to hear you found the instructions difficult to follow. We encourage all customers to get in touch if they have any problems installing our products as we're always happy to help.
With regards to the ends of the wooden slats being uncoloured, we're unable to colour them due to the made to measure nature of the products. The slats are cut down to size and so this cutting process will expose the wood edges.
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Joe
DotcomBlinds
2 years ago
Thank you for your review.
I'm sorry to hear you found the instructions difficult to follow. We encourage all customers to get in touch if they have any problems installing our products as we're always happy to help.
With regards to the ends of the wooden slats being uncoloured, we're unable to colour them due to the made to measure nature of the products. The slats are cut down to size and so this cutting process will expose the wood edges.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.