DotcomBlinds 리뷰

Hi there, thank you for your review. Whilst I understand your frustration, it is standard practice in our industry and for any business dealing with made to measure items to not accept returns due to a customer mistake. The onus, as is stated across our website, is on the customer to ensure their measurements are correct when they come to place their order. Once we receive the order, we make it to those measurements, and so we are unable to take it back if you don't like it or you have mismeasured as we're unable to resell it or use it again. At that point, the only thing we're able to do is to offer you a discount code to make the reordering process a little more palatable. If the order arrives damaged, is lost in transit or is faulty, we will always replace it or repair it, as we did with your damaged blind. If you require any further clarification or would like to discuss this further, please email us at hello@dotcomblinds.com. Kind regards, Joe | Online Team

Hi Robert, thank you for your order. I'm sorry that you're not satisfied with your blind, I have emailed you for some more information so that we can look into rectifying this for you. Kind regards, Joe | Online Team

Hi Alison, thank you for your feedback. We have been experiencing some stocking issues with our samples which have slowed the process down. We do endeavour to send out any other samples that may have been requested with the order, which lets tells people their missing samples will be sent as soon as possible. We are now back to good stock levels with most our samples, but please feel free to get in touch if you wish to discuss this further. Kind regards, Joe | DotcomBlinds