Thank you so much for your postiive feedback and five star review. We are delighted to hear that your order arrived to you safely and was delivered up to our usual high standards. We appreciate you taking the time to provide us with your experience and are so happy that you are satisfied with the service recieved.
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공유
신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
Excellent service
Online ordering simple and when I have emailed or spoken to a member of staff on the phone they have been extremely helpful and efficient.
Emily
Dobies
4 years ago
Thank you so much for your positive review and feedback. We are delighted to hear that you have recieved efficient and friendly service from our staff as we would expect. We always want to hear that our customers are happy with our servce and thank you for taking the time to leave us with such positive feedback on your experience.
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MM
Marjorie Morrell
Feefo 인증됨
4 years ago
Dobies에 대한 Marjorie Morrell의 의견:
Plants did not arrive
Naomi
Dobies
4 years ago
I am sorry to hear your plants did not arrive. According to our courier tracking the parcel was refused and is being returned to us. I can see the order has been replaced and more plants should arrive shortly.
MM
Marjorie Morrell
4 years ago
It seems the reason for non delivery was incorrect address. The first line was missing. Without the house name it would be impossible to be delivered by courier. The postman would know where to go!
Emily
Dobies
4 years ago
Thank you for your follow up review. We can confrim the address issue has been fixed and your order replacement should be dispatched shortly for you. If any errors occur with an address on your order confirmation when placing an order online please contact our customer services team via email or phone so they can get this amended prior to dispatch to avoid delay or disappointment. They are always happy to assist and we want to ensure you recieve your orders as quickly and seamlessly as possible.
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HM
Hugh McGregor
Feefo 인증됨
4 years ago
Dobies에 대한 Hugh McGregor의 의견:
Good service
Order processed and delivered as expected plants in good condition Japanese cherry trees a little slow in despatch
Emily
Dobies
4 years ago
Thank you so much for your five star review. We are delighted to hear that your order was recieved safely and in good condition as we would hope. We apologise for any inconvience caused by the delay with the Prunus incisa Kojou-no-mai tree. Seasonal conditions vary and plants sometimes throw up surprises even for our professional growers. Although we try to stick as closely as possible to published despatch dates, we believe that the most important thing is to send plants out as soon as they are in prime condition for despatch and this may not be quite as originally planned. We do ensure that any significant changes to the estimated dispatch of our products are passsed onto our customers so they are made aware of any delays.
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BS
Brian Snowball
Feefo 인증됨
4 years ago
Dobies에 대한 Brian Snowball의 의견:
Poor delivery commitment never on time
We have never had an order delivered on time, including this order. All have been delivered over a month later than date given. As a result of this we will not be ordering plants from you again.
Emily
Dobies
4 years ago
Thank you for taking the time to provide us with your feedback. We take all feedback seriously and have passed your comments onto our growing team and management. With some of our plants they may arrive earlier or later than initial expected. Seasonal conditions can vary and live plants and crops can sometimes throw up surprises even for our professional growers. Although we try to stick as closely as possible to published despatch dates and update our website as much as possible in line with growth rates, we believe that the most important thing is to send plants out as soon as they are in prime condition for despatch and this may not be quite as originally planned. All of our plants and live products are grown with the utmost of care and are despatched when they are in the best condition for travelling and for you to grow on successfully. We ensure to inform our customers of any unexpected delays via email to ensure they are kept informed if a plant may arrive later than expected so they can amend their garding plans.
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신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
Delivered on time and good quality
Emily
Dobies
4 years ago
Thank you so much for providing us with your positive feedback and five stars! We are delighted to hear that your order arrived in the best condition for you to grow on successfully and arrived to your promptly as expected. We truly appreciate you taking the time to provide us with your feedback and are confident your order will perform to you expectations.
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MR
Michelle Reid
Feefo 인증됨
4 years ago
Dobies에 대한 Michelle Reid의 의견:
Happy customer
Delivered in good condition, I can’t wait for spring to see my bulbs come up and flower
Naomi
Dobies
4 years ago
Thank you for taking the time to leave your positive review. I am glad to hear the Bulbs arrived in a good condition. I am sure they will look lovely next Spring when in flower.
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BM
Bruce Mumford
Feefo 인증됨
4 years ago
Dobies에 대한 Bruce Mumford의 의견:
Got the plants to me.
Naomi
Dobies
4 years ago
Thank you for leaving your review. I am glad to hear you received your plants and hope they do well for you. We do value your feedback so thank you for your comments.
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MA
Mandy
Feefo 인증됨
4 years ago
Dobies에 대한 Mandy의 의견:
Great value
Lovely plants, good value for money and delivered well packaged and in good time. Thank you
Naomi
Dobies
4 years ago
Thank you for your positive comments regarding your order. It is great to hear our plants are lovely and represent good value for money. Your feedback regarding our packaging and service is much appreciated.
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공유
KF
Kim Fletcher
Feefo 인증됨
4 years ago
Dobies에 대한 Kim Fletcher의 의견:
Happy customer
Good choice of seeds. Prompt delivery. I have used Dobies for a long time and they have always been reliable. I would definitely recommend them.
Naomi
Dobies
4 years ago
Thank you for your 5 star review. It is good to know you are please with your seeds and they were delivered promptly. Your comments regarding our service are appreciated.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.