Thank you for your comments. I am very sorry to hear that the number 1 is not suitable for you and if you would like to return this to us we can exchange or refund this for you. The number 3 plaque should have also been included in this parcel as it shows on our system it was despatched with this order. I will contact you privately to discuss the matter further.
Kind Regards
Andrew
Customer Services
Andrew
Customer Services
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your comments. I am very sorry to hear that the number 1 is not suitable for you and if you would like to return this to us we can exchange or refund this for you. This matter will be looked into by our Head Office and suppliers. After speaking to you privately I can also confirm you have received the number 3 with your original parcel.
Kind Regards
Andrew
Customer Services
Andrew
Customer Services
신뢰할 수 있는 고객
14 years ago
Thank you for the courtesy of a speedy reply and the phone call. It speaks well of your desire to have satisfied customers. However we are not happy with the product itself and will be returning it for a refund.
Wish they would respond to my query. Also I didn't think much of the packaging, the glass bird was very badly packaged, but luckily no damage to it! Only received part of my order. Let's see if they...
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Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your feedback. Unfortunately at this time we are experiencing technical issues and we have been unable to send or receive emails for over a week so we have not received your query. I have checked your account and we do not have a telephone number for you so please contact us at your earliest convenience on 0844 875 0010 to discuss this matter further. Your comments regarding the packaging has been passed onto our warehouse manager for further investigation.
I can confirm that the candles are currently out of stock but will arrive with shortly after we receive further supplies on the 09/12/11.
Kind Regards
Andrew
Customer Services
신뢰할 수 있는 고객
14 years ago
Well, after speaking to them on the phone (they are having email problems) they are sending me a replacement bird. Brian phoned me back within the hour when he found one!
Unfortunately I was sent the wrong cushion. I ordered three in a set, I was sent two correct ones in the set and one completely different. I am still waiting for the correct cushion to be sent.
Culture Vulture Direct
Culture Vulture
14 years ago
Many thanks for your feedback. I am really sorry to hear we have sent the incorrect cushion in your order. I apologise it has taken so long to get back to you however I can advise the replacement was sent on the 28th November.
We thank you for your comments.
Warm Regards
John
Customer Services
I emailed twice and got no response, it was not until I rang yesterday I was told my order was received and would be sent out. nice man, but no one answered two queries and the order is still not...
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Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your feedback. I am really sorry to hear of the poor service you have received on this occasion. Our customer services team are trained to deal with almost any query and I am sorry we could not provide an answer during your telephone call.
We will take on board your comments and I hope you are happy with the items ordered.
Kind Regards
John
Customer Services
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.