Having to pay for postage both ways has proved to be expensive and I will think twice before ordering again. As one of my returned items was faulty I expected the return postage to have been...
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Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your feedback, I am disappointed to hear that your Folk Art Santa did not arrive in full working order, please accept my sincere apologies.
When an item is returned to us due to a fault we always refund the postage. Unfortunately on this occasion we failed to do so, however, if you would be kind enough to email me with the details of the costs you inured I will arrange a refund.
I look forward to hearing from you and apologies again for any inconvenience caused.
Kind regards
Andrew
Customer Services
service@culturevulturedirect.co.uk
Good so far, have returned mugs broken on arrival and will see what happens
Culture Vulture Direct
Culture Vulture
14 years ago
Many thanks for your comments. I am sorry to hear the items have arrived damaged. After checking on our system I note the return was received on the 25th November and a refund has already been processed.
We appreciate your feedback in the meantime and thank you again for your order.
Warm Regards
John
Customer Services
I have returned my first order to Culture Vulture, CV has already received my return and has not yet bothered to send me an email on my return and request for replacement products.
제품 리뷰
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for taking time to provide us feedback on our products and services. Please accept my apologies for the delay in replying to you.
I am sorry to hear that you were disappointed with the Dragonfly Lacquered Box and T Shirt and have returned them to us. I understand that our team has been in contact and you selected other items to replace the returns. I hope these are to you liking and you are happy with your purchases.
May I take this opportunity to thank you for shopping with Culture Vulture and I look forward to hearing from you in the future.
Kind regards
Andrew
Customer Services
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for taking time to provide us feedback on our products and services. Please accept my apologies for the delay in replying to you.
I am sorry to hear that you were disappointed with the Dragonfly Lacquered Box and T Shirt and have returned them to us. I understand that our team has been in contact and you selected other items to replace the returns. I hope these are to you liking and you are happy with your purchases.
May I take this opportunity to thank you for shopping with Culture Vulture and I look forward to hearing from you in the future.
Kind regards
Andrew
Customer Services
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for taking time to provide us feedback on our products and services. Please accept my apologies for the delay in replying to you.
I am sorry to hear that you were disappointed with the Dragonfly Lacquered Box and T Shirt and have returned them to us. I understand that our team has been in contact and you selected other items to replace the returns. I hope these are to you liking and you are happy with your purchases.
May I take this opportunity to thank you for shopping with Culture Vulture and I look forward to hearing from you in the future.
Kind regards
Andrew
Customer Services
구매일: 14/11/2011
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Feefo 인증됨
14 years ago
Service was quick and easy to use - delivery was quick too.
Catalogue is well presented and I had entertained using Culture Vulture for some time, but only got around to it this christmas
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your recent feedback.
I am disappointed to hear that you were not entirely satisfied with the Hen Jam Spoon.
From your comments I understand that you wish to return this item however as yet I can not see a record of this. If you still wish to return the item we are happy to offer you a full refund.
I would like to take this opportunity to thank you for shopping at Culture Vulture and look forward to being of service to you in the future.
Kind regards
Andrew
Customer Services
제품 리뷰
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for providing us with valuable feedback and please accept my apologies for the time it has taken for us to respond to your comments.
I understand that the watch has been returned to us and we have provided a full refund. I hope that you shop with us again soon and may I take this opportunity to wish you a very merry Christmas.
If I may be of any further assistance please do not hesitate to contact me.
Kind regards
Andrew
Customer Services
Great service and lovely products. However items are a little pricey but on a positive note they are originals and not seen in the shops which nice.
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your kind comments regarding our products and services. I am dissappointed to hear that the Fish Shell Dish did not meet your expectation, I am happy to offer you a full refund should you wish to return it.
Menawhile I will pass on your comments regarding the pictures in the catalogue, it is due to valuable feedback such as yours that help us continually improve our service.
If I may be of any further assistance please do not hesitate to contact me.
Donna
Customer Services
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.