Respond to emails, actually read the customers complaint. Help customers
Mollie
Blacks
4 years ago
Hello,
Thank you for your review.
I am sorry to hear that you are unhappy with your recent shopping experience with us!
Looking into your account I can see that this has now been resolved for you.
Please be assured that we appreciate your feedback regarding this as ultimately it helps us to improve.
We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly.
Many thanks.
Mollie,
Blacks Online Review Team
Haven't received product and still waiting for customer service to get back to me.
This has been over a month now. Can someone please get in touch!!!
Mollie
Blacks
4 years ago
Hello,
Thank you for your review.
I am sorry to hear this!
Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve.
We really hope to see you again soon as we value your custom highly.
Many thanks.
Mollie,
Blacks Online Review Team
The service was excellent. Could have been a wee bit quicker but not by much.
제품 리뷰
0
공유
AM
Andrew Mccaughey
Merseyside
5 years ago
구매일: 20/04/2020
Blacks에 대한 Andrew Mccaughey의 의견:
An easy and efficient system goods arrived in good time
0
공유
DP
David Proud
5 years ago
구매일: 22/04/2020
Blacks에 대한 David Proud의 의견:
Poor. The produce (euro hike poles) failed on the second walk. The rubber end fell off. Less than a week old
Mollie
Blacks
4 years ago
Hello David,
Thank you for your review.
I am sorry to hear that you are unhappy with your purchase!
I would like to thank you for your feedback as ultimately it helps us to improve.
I can see looking into your account that you have been in touch with our customer care team regarding this.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
Blacks Online Review Team
Found it difficult to order via their website, delivery time wasn’t great and the returns process is poor. This coupled with delivery and returns charges make it expensive if the item ordered isn’t...
모두 읽기
Mollie
Blacks
4 years ago
Hello Paul,
Thank you for your review.
I am sorry to hear that you are unhappy with your recent shopping experience with us!
I would like to thank you for your feedback as ultimately it helps us to improve.
Looking into your account I can see that this has now been resolved for you.
We really hope to see you again soon.
Many thanks.
Mollie,
Blacks Online Review Team
First order arrived on time and was great. However I have since ordered a bike and it hasnt arrived a planned. Blacks say dispatched however Hermes say not received by blacks. No communication from...
모두 읽기
Mollie
Blacks
4 years ago
Hello,Thank you for your review.I am sorry to hear this!I would like to thank you for your feedback as ultimately it helps us to improve.Should you require further assistance please do not hesitate to email us on: customercare@blacks.co.ukquoting reference: #11481948 in the subject.Many thanks.Mollie,Blacks Online Review Team
The product still hasn’t arrived over a week after Blacks said it had been dispatched. I emailed the customer service department on Sunday (now Tuesday) and I still haven’t heard anything
Jack
Blacks
5 years ago
Hello,
Thanks for the review.
I am sorry to hear about the delay with your order.
I can see this has been resolved by our Customer Care team. I have sent you a further email however, please can you take the time to read this. It would be appreciated.
Please be assured that your feedback is appreciated though as it ultimately helps us to improve.
Kind Regards,
Jack,
Blacks Online Review Team.
신뢰할 수 있는 고객
5 years ago
Thank you. It transpired that the courier had lost the order after Blacks had dispatched it but before they (the courier) had put it on the tracking system.
Blacks resolved this efficiently, although this was understandably slower due to the COVID situation.
Thank you for your help and assistance.
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus
