They need to get the manufacturers of Brasher trousers to put the CORRECT SIZE on the item. I've returned the incorrectly sized item on the 5th May 2020 via Collect Plus using the Pre Paid label...
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Mollie
Blacks
4 years ago
Hello,
Thank you for your review.
I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing.
I would like to apologise and thank you for your feedback as ultimately it helps us to improve.
Looking into your account I can see that this has now bee resolved for you.
We really hope this experience has not put you off from shopping with us in the future as we value your custom highly.
Many thanks.
Mollie,
Blacks Online Review Team
3
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SF
Simon Fletcher
5 years ago
구매일: 21/04/2020
Blacks에 대한 Simon Fletcher의 의견:
Not all items have arrived. Delivery service unable to deal with the issue apparently and I've been waiting nearly two weeks for Black's to come back to me
Jack
Blacks
5 years ago
Hello Simon,
Thank you for taking the time to review us.
I am sorry to hear that you are yet to receive all of your order.
I have emailed you, if you could please look at this it would be appreciated.
Kind Regards,
Jack,
Blacks Online Review Team.
SF
Simon Fletcher
5 years ago
6 weeks and my order has still not arrived. Please could someone help me? I actually want to buy more things but am obviously not which is costing you money and frustrating me Thanks for helping My mobile is 07785-392617 All best, Simon
I still have not received the item, received a refund or received a reply from you about where this product is. I just want my money back so I can actually buy myself the watch that I want
Mollie
Blacks
4 years ago
Hello Dean,Thank you for your review.I am sorry to hear that you have not yet received your order.So I am able to look into this further for you, please email your order details to us on: customercare@blacks.co.uk quoting reference: #11481312 in the subject.Many thanks.Mollie,Blacks Online Review Team
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9
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AL
Alison
5 years ago
구매일: 24/03/2020
Blacks에 대한 Alison의 의견:
Great service, prompt delivery. Will certainly order from Blacks again
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0
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신뢰할 수 있는 고객
5 years ago
구매일: 22/04/2020
Great Service, ordered a few jackets, delivery was quick...picked the one I liked and returned...simples.
0
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BT
Brett Thompson
5 years ago
구매일: 20/04/2020
Blacks에 대한 Brett Thompson의 의견:
Good service and reasonable delivery. However the item has already broken and I’ll be looking to return it which is a pain!
I firstly did not receive my order- which I was told had got lost. I was then told it would be sent by Royal Mail and it still has not arrived. Emails are not answered ! I placed this order and was...
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Mollie
Blacks
4 years ago
Hello Malcolm,
Thank you for your review.
I would like to apologise and thank you for your feedback as ultimately it helps us to improve.
Looking into your account I can see that this has now been dealt with by our customer care team.
Please be assured that we value your custom highly and would love to see you return.
We hope to see you again soon.
Many thanks.
Mollie,
Blacks Online Review Team
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus
Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything.
Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus
