Absolute Escapes 리뷰

Dear Karen, Thank you for taking the time to share your feedback. We were very sorry to learn that aspects of your experience, both before and during your holiday, fell short of your expectations. Following your review, I contacted you directly so that we could better understand the concerns you raised. I very much appreciated the opportunity to speak with you and your party, and to hear your feedback in more detail. Your comments regarding the service you received, the itinerary documentation, aspects of the trip design and your accommodation have all been carefully reviewed, and we are already using your feedback to help improve our processes. While I was pleased to hear that you both enjoyed walking Hadrian's Wall Path itself, I am genuinely sorry that the service surrounding your holiday did not reflect the high standards we strive to provide. We have since agreed on compensation with you, and I hope our conversation demonstrated how seriously we take customer feedback and our commitment to putting things right if we ever fall short. Thank you again for speaking with me and for helping us learn from your experience. We wish you both all the very best for your future travels. Kind regards, Lottie Smart Operations & Client Relations Manager

Thank you for the five star review, Gary. It is great to hear that everything ran smoothly throughout your holiday and that you enjoyed the views along the South West Coastal Path. Thank you also for sharing a picture from your travels, it looks like you had nice weather for it too. If we can help you to plan another adventure in the future, we would be delighted for you to get back in touch. Best wishes, Hamish Cameron Senior Travel Specialist

Thank you for your wonderful five-star review. It was a pleasure to help you to plan your holiday on the West Highland Way. I'm so glad to hear that you found our service helpful, and that all of your arrangements worked seamlessly. Your kind words are greatly appreciated. If we can help you to plan another adventure in the future, we would be delighted to hear from you. Best wishes, Zoe Kirkbride Senior Travel Specialist & Team Leader

Thank you for your lovely comments. I am so pleased to hear that you found our service professional, efficient and helpful, and that we were able to provide timely support throughout the planning process. I would be delighted to help you to plan your next adventure in the future when the time is right. Best wishes, Zoe Kirkbride Senior Travel Specialist & Team Leader

It was wonderful to read your lovely five-star review. Thank you for taking the time to share your experience. I am so pleased to hear that you had a wonderful trip and found our team to be helpful and readily available whenever you needed us. It is also great to know that you found the itinerary, directions and recommendations for places to visit along the way useful. If we can help you to plan another trip in the future, we would be delighted to hear from you. Best wishes, Rebecca Meacham Senior Travel Specialist

It was a pleasure to help you plan another holiday, and thank you for taking the time to leave such a lovely five-star review. I am delighted to hear that you enjoyed your self-drive holiday around Scotland and that our team was able to tailor the itinerary to suit your plans. It is wonderful to know that you found the pre-departure information helpful and that you were pleased with the accommodations throughout your trip. If we can help you plan another adventure in the future, we would be delighted for you to get back in touch. Best wishes, Rachel Rose Travel Specialist

Thank you for taking the time to leave us a review, Ian. I am pleased to hear that you had another enjoyable holiday overall and that many of the hotels we selected were a highlight of your trip. I am sorry to hear that two of the accommodations did not meet your expectations, particularly Ballinalacken Castle Country House Hotel and The Driftwood in Sligo. I appreciate you taking the time to share such detailed feedback regarding your experience, and I will pass your comments on to my colleagues so that they can review these properties with our accommodation partners. If we can help you plan another holiday in the future, we would be delighted to hear from you. Best wishes, JJ Hellier Operations & Customer Service Assistant

Thank you for the lovely review, Valerie. I am so pleased to hear that you enjoyed exploring Yorkshire and found your personalised itinerary helpful throughout your trip. It is great to know that the centrally located accommodation, friendly hosts and our sightseeing recommendations all helped make your holiday so enjoyable. I am especially glad that you enjoyed the York Pass and had the chance to experience some of York's fantastic attractions. Thank you also for your suggestion about spending an extra night in York. We will certainly keep this in mind for future itineraries. If we can help you plan another adventure in the future, we would be delighted to hear from you. Best wishes, Rebecca Meacham Senior Travel Specialist

Thank you so much, Elaine - St. Cuthbert's Way really is a special route, and a barefoot walk across the sand to Lindisfarne is hard to beat as a finale! We're so pleased the overall trip was a fabulous one. We're sorry to hear that a couple of the accommodations didn't quite live up to expectations though, and would like to thank you for taking the time to share the details with us privately. We're already reviewing this with the team and are very grateful for your feedback, as it helps us ensure we're making the best possible choices for our clients. We hope it was a truly memorable journey overall! Best wishes, JJ Hellier Operations & Customer Service Assistant