Independent provider of international health, life & income protection insurance.
サービス
4.5
/5
商品
4.5
/5
5
4
3
2
1
116
30
4
5
5
160
去年の評価数:
すべて( 1,642件)のレビューを表示中
CN
Christopher Paul Newman
Feefoに#よる#検証#済み
Chiangmai, Thailand.
5 years ago
Christopher Paul NewmanのWilliam Russellに関するコメント:
Recent renewal and immediate response to queries. Unfortunately getting expensive but I am getting older. Everyone I deal with a William Russell is polite, helpful and efficient.
Angela Hurst
William Russell
5 years ago
Many thanks for your review and feedback. We're happy to have helped you renew your plan and we understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers. Thank you again for leaving us your comments.
Donna who helped me with my renewal was fantastic!!
Angela Hurst
William Russell
5 years ago
Thanks so much for your positive 5* review which has been passed on to Donna who has been so happy to assist with the renewal of your Personal Health plan. We very much appreciate you taking the time to leave us your comments.
購入日: 08/03/2021
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
5 years ago
I renewed two policies: international health insurance and life insurance. The WR team were responsive on email, but could not provide a satisfactory answer as to why the cost of the life insurance...
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Angela Hurst
William Russell
5 years ago
Thank you for your review and feedback. Our protection plans are based on age related rates which we confirm in our plan literature and the rate will increase each year as you get older, this is the only contributing factor to the increase in premium on our protection plans. Thanks again for getting in touch.
Yes i rated 1 star because is second time that im left abroad almost dying with no option than my company help.
Angela Hurst
William Russell
5 years ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the cover provided by your plan. We would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com. Thank you again for getting in touch.
購入日: 28/07/2021
0
共有
LH
Linda Mary Hanington
Feefoに#よる#検証#済み
5 years ago
Linda Mary HaningtonのWilliam Russellに関するコメント:
It is not so much the service as the flexibility of the plan. To pare down costs, I would like to see more flexible options where things like pregnancy cover can be come opt outs when not required...
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Angela Hurst
William Russell
5 years ago
Many thanks for your review and feedback. We are always looking at opportunities to improve our products and although our plans are not currently modular, we may investigate this with our insurers in the future. We appreciate your comments regarding this and thank you for renewing your plan for another year.
商品のレビュー
Angela Hurst
William Russell
5 years ago
Many thanks for your comments.
購入日: 27/07/2021
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
5 years ago
Good service, easy to do...
Angela Hurst
William Russell
5 years ago
Thanks for your 5* positive review, it's nice to hear we've made the process easy for you in setting up your new Personal Protection plan, we hope you feel protected! Thanks for your kind comments.
When ever the services from William Russell are needed they are there to help and makes me feel like a VIP
Angela Hurst
William Russell
5 years ago
We very much appreciate your 5* positive review and lovely feedback. We're happy to hear that you feel like a VIP and we're pleased you've experienced nothing but good service from us.
商品のレビュー
Angela Hurst
William Russell
5 years ago
Many thanks for your reply
購入日: 03/08/2021
0
共有
SL
Siu Wai Lam
Feefoに#よる#検証#済み
5 years ago
Siu Wai LamのWilliam Russellに関するコメント:
prompt response and answered all queries. Would have got the final star if the premiums had not been increased agai.
Angela Hurst
William Russell
5 years ago
Thank you for your review and comments. We appreciate that our products don't always come up as the cheapest but we pride ourselves on our service and are pleased that this has helped you in your decision to renew with us for your Personal Health plan.
William Russell may not be a cheap health insurance, but I see the value in the good service I had so far, especially by the international claims executive I am dealing with . I had always excellent ...
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Angela Hurst
William Russell
5 years ago
Many thanks for your positive 5* review and comments. It's so great to hear when we have helped our client's and that you feel secure and protected with us. Please do let us know should you even need our assistance.
商品のレビュー
Angela Hurst
William Russell
5 years ago
Thanks so much for your comments.
購入日: 15/07/2021
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
5 years ago
All good, easy service.
Angela Hurst
William Russell
5 years ago
Thanks for your 5* feedback. We're happy to have helped you renew your Personal Protection plan again. Thanks again for taking the time to comment...
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.