Many thanks for your 5* positive review and comments. We love to hear when we get things right for our members so we appreciate you letting us know! Thank you again for your feedback.
商品のレビュー
Angela Hurst
William Russell
4 years ago
Many thanks for your comments.
購入日: 13/12/2021
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 years ago
All my questions were answered quickly and fully making it a pleasant experience to deal with them.
Angela Hurst
William Russell
4 years ago
Thank you so much for your positive 5* review of your Personal Health Plan renewal. We're so happy to have assisted you in getting the right plan to suit your needs and look forward to having you as a member for the coming year. Thanks again for taking the time to comment.
Whilst we have belonged to William Russel for over ten years we have only had to deal with them twice in 2014/205. We just barley use them so really have had very little experience of their service.
Angela Hurst
William Russell
4 years ago
Many thanks for your review and comments. We're glad to have you renew your plan with us for another year and are always here to help should you need us.
商品のレビュー
Angela Hurst
William Russell
4 years ago
Many thanks for your comments.
購入日: 16/12/2021
0
共有
CD
Christian Dahm
Feefoに#よる#検証#済み
4 years ago
Christian DahmのWilliam Russellに関するコメント:
WR claims to review claims within 5 days. I understand that this might be challenging at the moment but so far it seems that nothing happens without me insisting several times by email and phone...
さらに表示
Angela Hurst
William Russell
4 years ago
Thank you for your review and comments. We apologise for any delays in processing your claims recently, we have been experiencing very large volumes of claims over recent weeks and this is not indicative of our usual level of service. We do appreciate you taking the time to let us know of your experience with us and we hope to meet your expectations going forwards.
I was disappointed by the lack of thought put into secure communications. When sending sensitive medical information, these documents should be protected by end-to-end encryption.
After much...
さらに表示
Angela Hurst
William Russell
4 years ago
Many thanks for your review and comments. I'm sorry we have not met your expectations throughout our application process. We do use a reputable encryption service through Microsoft and unfortunately we are unable to use some other forms of encryption due to our IT restrictions. I'm pleased we were able to assist you in getting your new Protection Plan in force but am sorry to hear it wasn't quite up to standard for you this time.
Good overall service, fast and they always respond to any questions. Only problem is premium went up a lot in the last two years.
Angela Hurst
William Russell
4 years ago
Thank you for your review and comments. We're pleased to hear you are receiving good service from us and I understand your frustrations about increasing costs. The only contributing factor for increases on our protections plans is age and unfortunately the prices do get higher as a client gets older. We very much appreciate you taking the time to leave us your review.
購入日: 12/07/2021
0
共有
NI
Nicolas Saade III
Feefoに#よる#検証#済み
4 years ago
Nicolas Saade IIIのWilliam Russellに関するコメント:
Thorough and not entangled conditions/restrictions.
Angela Hurst
William Russell
4 years ago
Many thanks for your positive 5* review of your Personal Health Plan renewal. It's nice to see we''ve been thorough in assisting you and that you are happy with your plan.
商品のレビュー
Angela Hurst
William Russell
4 years ago
Many thanks for your comments.
購入日: 18/12/2021
0
共有
TN
Thomas Nowak
Feefoに#よる#検証#済み
4 years ago
Thomas NowakのWilliam Russellに関するコメント:
I like the immediate response to any emails I send, with friendliness.
Angela Hurst
William Russell
4 years ago
Thank you so much for your kind 5* review and comments. We're happy to help and are pleased you have renewed with us and remain a member for 2022!
商品のレビュー
Angela Hurst
William Russell
4 years ago
Many thanks for your comments.
購入日: 18/12/2021
0
共有
NB
Nicolas Bryan Bentley
Feefoに#よる#検証#済み
London
4 years ago
Nicolas Bryan BentleyのWilliam Russellに関するコメント:
prompt service and efficient execution
Angela Hurst
William Russell
4 years ago
We very much appreciate your positive 5* review! We're glad to have assisted you in your renewal and are here should you ever need us. Thank you again for taking the time to get in touch.
商品のレビュー
Angela Hurst
William Russell
4 years ago
Thank you for your comments.
購入日: 18/12/2021
0
共有
NS
Nicolas Antonio Saade
Feefoに#よる#検証#済み
4 years ago
Nicolas Antonio SaadeのWilliam Russellに関するコメント:
They are very prompt is attending to claims. Delays are rare.
Angela Hurst
William Russell
4 years ago
Thanks for your positive 5* review and comments. We're please to have helped you renew your Personal Health Plan with us and are happy to look after you this coming year.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.