Conseils, rapidité ! Pas de souci depuis le début de notre affiliation. Réponses claires et assez précises. Juste un souci récurrent : pas de contrat en français !
Angela Hurst
William Russell
4 years ago
Merci pour votre évaluation positive 5* du renouvellement de votre plan de santé. Nous regrettons de ne pas pouvoir correspondre régulièrement avec vous en français, mais nous apprécions beaucoup que vous soyez membre de William Russell !
Perhaps a modicum of risk analysis in respect of a long term policy holder whom has made, I think 1 claim. Verging on extortion.
Angela Hurst
William Russell
4 years ago
Many thanks for your review and comments. Our premiums are community rated so it is not possible to price each individual based on their exact circumstances. This may mean that a person with little or no claims experience may receive a higher increase purely because they live in a certain country, it also could mean that someone with not such a good claims experience won’t incur such a large increase as they live in a country with low claims usage overall or low treatment costs. Thank you again for your valuable feedback.
The policy is becoming unafordable as the price has continuasly risen over the 20+ years i have held a policy with you.I have made 2 small claims in 20 +years and feel no loyalty from William Russell...
さらに表示
Angela Hurst
William Russell
4 years ago
Thank you for taking the time to leave us your feedback. In many countries the cost of health care continues to grow, a trend which unfortunately has been the case for several years. It is not just the cost of health care that impacts on premiums, increased demand for international quality private care and advancement in technologies and wider treatments available are also contributing factors worldwide. We do work very closely with our insurers to ensure any increase in premiums that we may have to impose is reasonable and justified. We thank you again for getting in touch, your feedback is very valuable to us.
Easy renewal process, friendly, to-the-point quick service. Claims process reasonably quick as well. Premiums are becoming a bit punitive, this should be looked at.
Angela Hurst
William Russell
4 years ago
Thank you for your review about your Personal Health Plan renewal. It's good to hear that our claims processes are working well for you. We do review our prices each year and we are always looking for ways to provide the best cover at a reasonable cost.
Only required the service from William Russell ones a few years back, but no hesitation on their part in assisting.
Angela Hurst
William Russell
4 years ago
Thanks so much for your positive 5* review! We're pleased to hear that you have experienced good service from us and when you needed it the most. We appreciate you taking the time to let us know.
See below. We are very unhappy with the constant rate increases.
Angela Hurst
William Russell
4 years ago
Many thanks for your review and comments about your Personal Health Plan renewal. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers and we have discussions with our insurers each year regarding both premiums and plans. We hope going forwards you will experience lower increases.
Always available and settle claims quickly and fairly
Angela Hurst
William Russell
4 years ago
Thank you so much for your positive 5* review. It's good to hear that your claims have been dealt with quickly and efficiently for you. We're so happy to help!
William Russell répond rapidement à nos mails de facçon précise et concise, en 2021 je n’ai pas eu besoin de ses services
Angela Hurst
William Russell
4 years ago
Merci pour l'examen positif du renouvellement de votre plan de santé personnel. Nous apprécions que vous nous contactiez pour nous faire savoir comment s'est passé le renouvellement.
購入日: 23/12/2021
0
共有
信頼できるカスタマー
Feefoに#よる#検証#済み
4 years ago
Exceptional service!
Angela Hurst
William Russell
4 years ago
Thanks so much for your positive 5* review of the experience you had while setting up your new Personal Protection Plan. We're glad to have you as a member!
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.