William Russell レビュー

Thank you for your positive review and for providing feedback on our service. I’m sorry that we missed a claim you submitted, I understand our claims team have now resolved this for you. Please rest assured that we are always on hand to assist you along the way should you need us in the future. Thank you again for getting in touch.

Thank you for taking the time to leave us your feedback. We are sorry to hear that you have experienced issues with the service you have received from us at point of claim. We would really like to understand more about this and how we can improve things for you going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com with your number and a convenient time to call. Thank you again for getting in touch.

Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you are happy with the service you have received.

Thank you for your very generous rating and taking time to leave your comments. We very much appreciate your feedback and are pleased to hear that you are happy with the service you have received from us and especially that we were able to assist you with your emergency surgery. We hope that you are recovering well.

Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the claims service that you have received and your comments have been passed on to the team, especially to Maggie who was really glad that she was able to help you through your experience.

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at enquiries@william-russell.com with your number and a convenient time to call. Thank you again for getting in touch.

Thank you for revisiting your recent review, we do appreciate you taking the time to do this. If there is anything else we can do for you, please do not hesitate to get in touch.

Thank you for your feedback, we sincerely appreciate you taking the time to contact us and it’s very good to hear that you are happy so far with the service you have received from us. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. If you would like some information regarding possible ways to reduce your premium, please contact us at enquiries@william-russell.com and we will try to help you further.

Thank you for your generous rating and comments. We genuinely value your feedback and are really pleased to hear that you are happy with the service you have received from us. Thanks once again for getting in touch.

Thank you for getting in touch. Feefo is a global reviews platform who we work with to collect genuine feedback and gain valuable insight into our customers' experience with us. If a customer takes out a new policy or renews their current plan, we will send an invite shortly afterwards for them to rate and review the service they have received from our team.

We do understand your concerns regarding increases in premiums. In many countries the cost of health care continues to grow and it is not just the cost of health care that impacts on premiums, increased demand and advancement in technologies and wider treatments available are also contributing factors worldwide. Close work with our insurers, ensures that any increase in premiums that we may have to impose is reasonable and justified. If you would like to get in touch to discuss your sons’ insurance in more detail, please contact us at enquiries@william-russell.com. We thank you again for getting in touch, your feedback is very valuable to us.